Andrea Dubuisson
Wimberley,TX
Summary
Dynamic Laser Professional with extensive experience at Austin Laser Solutions, excelling in clinical documentation and patient rapport. Proven track record in enhancing client experiences and driving revenue through effective operations management and team leadership. Skilled in HIPAA compliance and committed to delivering exceptional service in high-volume environments.
Overview
3
3
years of professional experience
Work History
Laser Professional
Austin Laser Solutions
Austin, TX
06.2025 - Current
- Delivered advanced laser hair removal and skin treatments in a high-volume, medically oriented environment, following strict safety protocols.
- Conducted thorough consultations and assessments to determine treatment candidacy, ensuring optimal outcomes for clients.
- Educated clients on realistic expectations and comprehensive pre- and post-care procedures to enhance retention.
- Built strong patient rapport and demonstrated reliability in fast-paced practice with diverse client needs.
- Maintained accurate clinical documentation, consent forms, and treatment records, adhering to medical and regulatory standards.
Clinic Operations Manager
Skin Rejuvenation Clinique
Spring Branch, Texas
03.2024 - 06.2025
- Managed daily clinic operations, streamlining staff scheduling, inventory management, and supply ordering to ensure efficient workflow.
- Transformed client experience by upgrading room aesthetics, maintaining cleanliness, and providing hospitality items that enhanced comfort.
- Facilitated communication between management and employees, promoting a collaborative culture that improved team engagement.
- Processed and fulfilled Shopify orders efficiently, ensuring timely delivery to clients. and tracked Allē & Aspire rewards, notifying clients of expiring points.
Customer Care Coordinator
Hill Country Med Spa
New Braunfels, Texas
11.2022 - 03.2024
- Provided front-desk service and product support, completing training in ZO, HydraFacial, SkinBetter, Cynosure, enhancing customer experience
- Maintained accurate client records and ensured HIPAA compliance for customer interactions and databases, safeguarding client confidentiality
- Assisted in launching Body Bliss weight loss program; conducted monthly InBody assessments to track patient progress and enhance program effectiveness
- Organized high-revenue spa events promoting new products and services, with several surpassing $10K in sales
Skills
- Clinical documentation and compliance (HIPAA/EMR)
- Team leadership and coordination
- Clinic operations and workflow management
- Patient experience and service recovery
- Revenue support and performance metrics
- Dependable and responsible
Timeline
Laser Professional
Austin Laser Solutions
06.2025 - Current
Clinic Operations Manager
Skin Rejuvenation Clinique
03.2024 - 06.2025
Customer Care Coordinator
Hill Country Med Spa
11.2022 - 03.2024