Andrea DuChaine
Needles,CA
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and healthcare settings . Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Proficient in POS systems and maintaining confidentiality, ensuring a seamless experience for clients and patients alike.
Offering reliable and detail-focused approach to support both front and back office tasks, eager to learn and excel in medical environment. Brings understanding of medical office procedures and patient care, coupled with skills in communication and organization. Ready to use and develop these skills in any available role.
Overview
38
38
years of professional experience
Work History
Sales Associate
Route 66 Smoke Shop
04.2022 - 09.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Caregiver
SanBernardino County Adult Services
02.2009 - 09.2013
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Front and Back Office Medical Assistant
Dr.Streckers Gastroenterology Specialty Clinic
10.2000 - 10.2008
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Collected deductibles and copays to post money to patient accounts.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Ordered prescription refills on behalf of existing office patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Swing Shift Manager
Days Inn Hotel
08.1988 - 11.1992
- Oversaw equipment maintenance schedules to minimize downtime and maintain production efficiency levels consistently high.
- Streamlined workflow processes to boost overall team productivity levels.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
Front Desk Receptionist
Best Western Overland
06.1986 - 08.1988
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Needles High School
Needles Ca06.1986
Skills
- Multi-tasking strength
- Problem-solving
- POS system operation
- Professional demeanor
- Preventive Maintenance
- HIPAA regulations
- Maintaining confidentiality
- Filing systems
- Multitasking
Languages
English
Timeline
Sales Associate
Route 66 Smoke Shop
04.2022 - 09.2024
Caregiver
SanBernardino County Adult Services
02.2009 - 09.2013
Front and Back Office Medical Assistant
Dr.Streckers Gastroenterology Specialty Clinic
10.2000 - 10.2008
Swing Shift Manager
Days Inn Hotel
08.1988 - 11.1992
Front Desk Receptionist
Best Western Overland
06.1986 - 08.1988
High School Diploma -
Needles High School
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