Andrea Dudney
Clarendon,NC
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and online order processing. Proven ability to enhance client satisfaction through meticulous attention to detail and effective communication. Recognized for consistently meeting deadlines and optimizing workflows, ensuring a seamless shopping experience for diverse clientele.
Overview
20
20
years of professional experience
Work History
Personal Shopper
Walmart
North Myrtle Beach, SC
12.2020 - Current
- Collaborated with team members to optimize shopping experience for diverse clientele.
- Utilized Walmart's digital tools for efficient order processing and tracking.
- Resolved customer inquiries and concerns promptly to uphold service standards.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Assisted customers in selecting products based on preferences and needs.
Housekeeper
Norris Cleaning
North Myrtle Beach, SC
03.2010 - 12.2020
- Maintained cleanliness of residential and commercial spaces using appropriate cleaning techniques and equipment.
- Organized and stocked cleaning supplies efficiently to ensure readiness for daily tasks.
- Executed detailed cleaning tasks including dusting, vacuuming, and sanitizing surfaces to uphold hygiene standards.
- Collaborated with team members to streamline workflows for improved efficiency during high-demand periods.
- Conducted regular inspections of cleaned areas to ensure compliance with company standards and client expectations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Assistant Manager
Doller General
02.2006 - 07.2009
- Collaborated with team members to optimize shopping experience for diverse clientele.
- Utilized Walmart's digital tools for efficient order processing and tracking.
- Resolved customer inquiries and concerns promptly to uphold service standards.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Assisted customers in selecting products based on preferences and needs.
Education
High School Diploma - High Diploma And Cna 1
South Columbus High School
Tabor City, NC06-2000
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Accurate money handling
- Sales proficiency
- Physical stamina
- Advertising and marketing
- Lift up to number pounds
- Delivery management
- Order coordination
- Vendor engagement
- Online ordering
- Deadline driven
- Delivery procedures
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Multitasking
- Organizational skills
- Opening and closing procedures
- Cash handling
- Processing payments
- Task prioritization
Timeline
Personal Shopper
Walmart
12.2020 - Current
Housekeeper
Norris Cleaning
03.2010 - 12.2020
Assistant Manager
Doller General
02.2006 - 07.2009
High School Diploma - High Diploma And Cna 1
South Columbus High School