Andrea Duprey
Mashpee,MA
Summary
Dynamic manager with a proven track record at Couto Management Group, enhancing workflow efficiency and employee performance through strategic training and agile methodologies. Skilled in budget control and conflict resolution, I foster collaborative environments that drive team success and elevate customer satisfaction. Committed to achieving operational excellence and optimizing resource allocation.
Overview
16
16
years of professional experience
Work History
Manager
Couto Management Group
Sandwich, MA
11.2020 - Current
- Led team in implementing operational strategies that enhanced workflow efficiency.
- Developed training programs to enhance employee performance and ensure compliance with industry standards.
- Streamlined reporting processes through the integration of project management software, improving accuracy and reducing turnaround time.
- Mentored junior staff, fostering a collaborative environment to drive team success and professional growth.
- Oversaw budget management, ensuring adherence to financial targets while optimizing resource allocation for maximum impact.
- Facilitated regular performance reviews, promoting accountability and setting clear expectations for team members' contributions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Vault Custodian
TD Bank
Sandwich, MA
12.2023 - 12.2024
- Managed vault operations, ensuring compliance with security protocols and regulatory requirements.
- Oversaw inventory control, validating and reconciling cash deposits and withdrawals.
- Implemented process improvements, enhancing efficiency in vault handling procedures.
- Trained staff on vault safety protocols and operational best practices, fostering a culture of security awareness.
- Executed regular audits of vault contents, maintaining accuracy and integrity of financial assets.
- Minimized risk by collaborating closely with bank security personnel to maintain vigilance over potential threats.
- Performed daily inspections to ensure the integrity of safety deposit boxes and vault areas.
- Enhanced customer satisfaction by providing prompt, professional service during transactions.
- Maintained accurate records of all stored valuables for seamless auditing processes.
- Provided excellent customer service while assisting clients with accessing their safety deposit boxes or other stored items.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Maintained, organized and stocked teller window areas.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Complied with internal controls and federal regulations by implementing Type methods.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Pastry chefy
Colombo’s Cafe
Hyannis, MA
05.2010 - 06.2017
- Supervised baking operations, ensuring quality standards and consistency in all pastry items.
- Streamlined production processes, reducing waste while maintaining high-quality output.
- Collaborated with front-of-house staff to create visually appealing dessert presentations.
- Implemented seasonal menu changes based on customer feedback and ingredient availability.
- Ensured compliance with health and safety regulations in all kitchen operations and practices.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage, and use of kitchen supplies.
Education
High School Diploma -
Falmouth High
Falmouth, MASkills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Cross-functional teamwork
Staff development
Shift scheduling
Policy implementation
Conflict resolution
Schedule preparation
Budget control
Expectation setting
Clear communication
Employee onboarding
Work prioritization
Accomplishments
- Best desserts recognition in cape cod magazine 2016 & 2017
- Serve safe certified with allergen training
Timeline
Vault Custodian
TD Bank
12.2023 - 12.2024
Manager
Couto Management Group
11.2020 - Current
Pastry chefy
Colombo’s Cafe
05.2010 - 06.2017
High School Diploma -
Falmouth High