Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Duran

Palm Springs,CA

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Enterprise Mobility
Palm Springs, CA
12.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Bachelor of Arts - Business Administration

California State University - San Bernardino
San Bernardino, CA
12-2021

Skills

  • Child Guidance: Strong understanding of child development principles and behavior management strategies
  • Instructional Support: Proficient in reinforcing curriculum and adapting materials for diverse learning styles
  • Communication: Effective oral and written communication skills; adept at maintaining confidential student information
  • Technology: Skilled in operating audio-visual equipment and various educational software; proficient with MS Office Suite
  • Collaboration: Ability to work collaboratively with teachers, staff, and parents to enhance student success
  • Record Keeping: Competent in maintaining accurate records and logs for student progress and behaviors

Languages

Spanish
Professional

Timeline

Customer Service Representative

Enterprise Mobility
12.2021 - Current

Bachelor of Arts - Business Administration

California State University - San Bernardino
Andrea Duran