Andrea Duran
Palm Springs,CA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
Palm Springs, CA
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Business Administration
California State University - San Bernardino
San Bernardino, CA12-2021
Skills
- Child Guidance: Strong understanding of child development principles and behavior management strategies
- Instructional Support: Proficient in reinforcing curriculum and adapting materials for diverse learning styles
- Communication: Effective oral and written communication skills; adept at maintaining confidential student information
- Technology: Skilled in operating audio-visual equipment and various educational software; proficient with MS Office Suite
- Collaboration: Ability to work collaboratively with teachers, staff, and parents to enhance student success
- Record Keeping: Competent in maintaining accurate records and logs for student progress and behaviors
Languages
Spanish
Professional
Timeline
Customer Service Representative
Enterprise Mobility
12.2021 - Current
Bachelor of Arts - Business Administration
California State University - San Bernardino