Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Andrea Eastin

Bettendorf,IA

Summary

Experienced professional with a diverse background in cashiering, construction, mechanics, electrical warehouse, and woodworking industries. Transitioned from EMT to paramedic with a strong foundation in emergency medical services. Passionate about hands-on problem-solving and restoring functionality to various systems, leading to a transition into mechanical work.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Warehouse/Tool repair

Shaw Electric LLC
08.2022 - 08.2023
  • As a warehouse worker I perform a variety of tasks such as assembly, minor equipment repair, building maintenance, parts delivery, concrete, parts receiving, organization of warehouse, equipment operator (ie, skid steer), some metal fabrication and welding, wood working and building, Fork lift operation, Some blueprint reading. Working as part of a team is an important part of my day to day tasks.

Freelance handy person/remodel

Self employed
06.2020 - Current
  • I do side work remodeling homes and apartments along with other handyman tasks. I have pictures and references depicting my work.

Emergency Medical Technician/Security Officer

Securitas Security Services (SCIS)
02.2017 - 06.2020
  • On-site EMT/Security at a local steel mill. Duties included; Security into the facility, Checking guests onto property, Directing shipments to proper location, responding to security risks, responding to medical emergencies, operation of a 4 gas monitor to ensure any confined space was free of deadly gases, monthly fire extinguisher inspections and monitoring all personnel and guests were adhering to safety protocols in place. I was also a member of the Emergency Response Team. As a member I would respond to any call regarding emergencies in confined spaces and also in hard to reach high places. I was trained in high rope rescue and confined space evacuation and treatment.

Laser Machine Operator

Olympic Steel
06.2009 - 09.2012
  • Operated a laser cutting machine to cut parts out of steel plates. I loaded steel plate stacks to my machine by over head crane, placed sheets on cutting table and entered specific program to be cut. I made adjustments to the machine as needed for proper/clean cutting. Once cutting was finished, I would clear, stack, grind, package, tag and place parts onto racks.

Cashier/Customer Service

BP
08.1999 - 04.2009
  • Worked as customer service, stocked coolers, cleaned, operated cash register, worked in deli at times. I would cover shifts for call ins and no shows. Stocked shelves and assisted in ordering product

Service Technician

REXCO Equipment, Inc.
09.2023 - 06.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Attended multiple, out of town, training courses to improve performance and knowledge.
  • Kubota spark ignited and compression certified.
  • Kawasaki small engine certified
  • Kohler small engine certified
  • Gained knowledge through hands on and work and not hearing to ask co-workers for help and opinions

Education

High school diploma or GED - undefined

Some college - Paramedic

Unity Point Trinity Rock Island
Rock Island, IL
10.2020

Some college - Emergency Medical Services

Scott Community College
Bettendorf, IA
08.2016

Skills

  • EMT Experience
  • Heavy lifting
  • Handyman
  • Remodeling
  • Drywall
  • Security
  • Carpentry
  • Landscape Maintenance
  • Mechanical Knowledge
  • Construction
  • Plumbing
  • Electrical Experience
  • Mowing
  • Trim Carpentry
  • Vehicle Maintenance
  • Load & Unload
  • Welding
  • Door Hanging
  • Equipment Repair
  • Assembly (2 years)
  • Diesel mechanical repair
  • Heavy equipment repair and diagnosis
  • Heavy equipment electrical troubleshooting and repair
  • Small engine troubleshooting and repair
  • Small machine electrical diagnosis and repair
  • Parts removal and installation

Certification

  • EMT-B
  • March 2016 to February 2020
  • Guard Card
  • Ambulance Driver’s License

Additional Information

I was let go of my position from Securitas when the pandemic hit as the steel mill was slowing operation. I have been a stay at home mom since home schooling our 7 y/o. I have been doing home remodeling as a way to add income into our home and to keep myself busy after schooling my children. I love to work

Timeline

Service Technician

REXCO Equipment, Inc.
09.2023 - 06.2025

Warehouse/Tool repair

Shaw Electric LLC
08.2022 - 08.2023

Freelance handy person/remodel

Self employed
06.2020 - Current

Emergency Medical Technician/Security Officer

Securitas Security Services (SCIS)
02.2017 - 06.2020

Laser Machine Operator

Olympic Steel
06.2009 - 09.2012

Cashier/Customer Service

BP
08.1999 - 04.2009

High school diploma or GED - undefined

Some college - Paramedic

Unity Point Trinity Rock Island

Some college - Emergency Medical Services

Scott Community College

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Andrea Eastin