Reliable, motivated professional with many years of experience working in a fast-paced office setting. Upbeat team player with a positive attitude and skill in establishing rapport with clients and co-workers. Looking for a new role where hard work and dedication are valued.
Hi, I’m
Andrea Edwards
Manager
Syracuse,UT
Summary
Overview
27
years of professional experience
Work History
Internal Revenue Service, IRSOgden, Utah
Tax Examining Manager
10.2018 - 09.2025
Job overview
- Enforced taxpayer service standards and resolved process issues to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted individual employee performance evaluations using established metrics, and provided constructive feedback and coaching for team development.
- Resolved taxpayer complaints and issues promptly, while following the practices and standards of the law.
Internal Revenue Service, IRSOgden, Utah
Lead Tax Examiner
08.2012 - 06.2023
Job overview
- Utilized IRS systems for data analysis and case management workflows.
- Ensured accurate and timely correspondence with taxpayers regarding assessment results and account status.
- Performed quality control reviews on work completed by Tax Examiners prior to submission.
- Audited calls to evaluate quality, accuracy, and service levels of interactions.
- Conducted research on different tax issues and remained up to date on tax law changes.
- Educated employees and taxpayers on complex tax issues by explaining details in understandable terms.
- Checked completeness of information when processing applications and transactions.
Internal Revenue Service, IRSOgden, Utah
Tax Examiner
02.2002 - 08.2012
Job overview
- Reviewed both individual and business tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Collaborated with team members to streamline examination processes and practices.
- Trained newly hired examiners on procedures and best practices for efficiency.
- Performed calculations necessary for determining a taxpayer's taxable income and liability amount.
- Conducted research on different tax issues and remained up to date on tax law changes.
- Checked completeness of information when processing applications and transactions.
Iris MedicalBountiful, Utah
Medical Billing Specialist
01.1999 - 02.2002
Job overview
- Reviewed patient accounts for accuracy and completeness of information.
- Communicated with insurance companies to resolve billing discrepancies.
- Maintained detailed records of billing transactions and adjustments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Provided customer service support to patients who had questions about their bills or payments due.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Processed invoice payments and recorded information in account database.
Education
Clearfield High SchoolClearfield, UT
High School Diploma
05-1994
University Overview
Skills
- Quality control
- Data analysis
- Conflict resolution
- Verbal and written communication
- Customer service
- Relationship building
- Team leadership
- Records management
- Teamwork and collaboration
- Medical billing
- Claim review
References
References
Hannah Berett - Department Manager IRS - 801-668-2094
Brooke Patton - Trainer Tanner Clinic - 801-814-1528
Felicia Cota - Team Manager IRS - 801-589-9704
Timeline
Tax Examining Manager
Internal Revenue Service, IRS
10.2018 - 09.2025
Lead Tax Examiner
Internal Revenue Service, IRS
08.2012 - 06.2023
Tax Examiner
Internal Revenue Service, IRS
02.2002 - 08.2012
Medical Billing Specialist
Iris Medical
01.1999 - 02.2002
Clearfield High School
High School Diploma
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