Andrea Eikman
1769 Wichman Ln.,IN
Summary
Knowledgeable, professional and well-grounded office team member with superior clerical skills and medical terminology expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating multiple physicians and nurse's orders, billing, insurance eligibility, claims, records and schedules.
Overview
23
23
years of professional experience
Work History
Front Office Assistant
Fast Pace Health Urgent Care
Shelbyville, IN
12.2022 - Current
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Maintained a clean work environment by adhering to infection control protocols.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Eligibility Specialist
Knowledge Services ( Department Family Resources)
Shelbyville, IN
01.2020 - 12.2022
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess eligibility for SNAP or Medicaid
- Explained eligibility details and affordability options to patients with kindness and respect.
- Analyzed information from interviews and medical records, consultation with other professionals, and diagnostic evaluations to assess eligibility for SNAP or Medicaid.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Medical Unit Secretary
Hospice South Central Of Indiana
Columbus, Indiana
03.2015 - 09.2015
- Maximized office efficiency by answering multiple incoming calls per day to provide office information and transfer calls to desired personal.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Updated group medical records and technical library to support smooth office operations.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
- Created and maintained accurate and confidential patient files.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Managed all administrative needs of Hospice medical practice.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Front Office Receptionist /Medical Unit Secretary
Major Hospital
Shelbyville, IN
08.2003 - 09.2014
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Updated group medical records and technical library to support smooth office operations.
- Maximized office efficiency by answering multiple incoming calls per day to provide office information and transfer calls to desired personal.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with multiple providers.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Retrieved physicians' paperwork, including lab test requests.
- Facilitated timely execution of all lab tests and medication refills.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Transcribed doctors' orders, including medication and lab test requests.
- Executed clerical tasks and assisted with all unit duties as directed.
- Provided patient information to facilitate timely admissions and discharges.
- Managed unit call reception and routed calls to correct department.
- Answered multiple daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories.
Skills
- Excellent customer service
- Multi-line telephone skills
- Administrative skills
- Medical Technologically savvy
- Business operations understanding
- Efficient and accurate
- Document control
- Multitasking ability
- Billing
- Insurance eligibility
- Insurance claims
Timeline
Front Office Assistant
Fast Pace Health Urgent Care
12.2022 - Current
Eligibility Specialist
Knowledge Services ( Department Family Resources)
01.2020 - 12.2022
Medical Unit Secretary
Hospice South Central Of Indiana
03.2015 - 09.2015
Front Office Receptionist /Medical Unit Secretary
Major Hospital
08.2003 - 09.2014