Andrea Emanuel
Newark,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Direct Support Professional
Top Care Support
2025.06 - Current
- Provided individualized support to enhance daily living skills for clients with developmental disabilities.
- Assisted in implementing personalized care plans, ensuring alignment with client goals and needs.
- Facilitated communication between clients and families, promoting understanding and collaboration in care strategies.
- Monitored client progress and reported changes to healthcare professionals, maintaining accurate records of outcomes.
- Trained new staff on best practices for client interaction and support techniques, fostering a cohesive team environment.
- Developed engaging activities tailored to client interests, enhancing participation and socialization among individuals served.
- Maintained clean, safe, and well-organized patient environment.
- Advocated for client rights and needs within community resources, ensuring access to necessary services and support systems.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Patient Safety Sitter
Hackensack Meridian Health
2024.05 - 2025.04
- Monitored patient safety and well-being to prevent falls and ensure compliance with care protocols.
- Assisted nursing staff by reporting changes in patients' conditions promptly and accurately.
- Collaborated with interdisciplinary teams to develop individualized patient care plans for high-risk individuals.
- Implemented effective communication strategies to reassure patients and address their concerns.
- Trained new sitters on safety procedures, emergency protocols, and best practices in patient monitoring.
- Enhanced patient experience by providing companionship and emotional support during recovery periods.
- Conducted routine checks to maintain a safe environment free from hazards or obstructions.
- Advocated for patients' needs while promoting adherence to hospital policies and procedures for safety management.
- Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
- Participated in interdisciplinary meetings to discuss patient progress, care plan updates, and discharge planning strategies.
- Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
- Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
- Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.
- Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
- Facilitated smooth transitions between shifts by communicating pertinent information about each patient''s status to the incoming sitter or nursing staff member.
- Completed comprehensive training programs in de-escalation techniques to effectively manage agitated or aggressive patients while maintaining personal safety.
- Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
- Demonstrated a strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
- Resolved conflicts among family members visiting the patient's room by implementing effective communication and problem-solving strategies.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
Supervisor
FLOOR & DÉCOR
2023.11 - 2024.04
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on product knowledge and customer service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling for staff to maintain adequate coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Conducted regular performance evaluations to identify areas for improvement among staff.
- Streamlined processes to improve operational efficiency and reduce processing times.
- Collaborated with management on strategic initiatives to drive sales growth and profitability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Food Service Worker
Robert Wood Johnson University
2023.01 - 2023.07
- Prepared and served meals following health and safety regulations.
- Assisted in inventory management to ensure adequate stock levels.
- Operated kitchen equipment efficiently while maintaining cleanliness standards.
- Collaborated with team members to enhance service delivery during peak hours.
- Monitored food quality and presentation to meet departmental standards.
- Trained new staff on operational procedures and customer service techniques.
- Implemented process improvements that increased workflow efficiency in food preparation areas.
- Ensured compliance with dietary guidelines and customer requests for special diets.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
General Warehouse Associate
WayFair
2021.09 - 2022.10
- Operated warehouse equipment to efficiently move and organize inventory.
- Maintained accurate inventory records through regular cycle counts and audits.
- Implemented safety protocols to ensure a hazard-free working environment.
- Trained new associates on warehouse procedures and best practices.
- Monitored stock levels and reported discrepancies to management for resolution.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
BS - Psychology Pre-Counseling
Capella University
Minneapolis, MN2027-01
High School Diploma -
Newark Lerdership Academy
Newark, NJ2012-09
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
- Client documentation
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Appointment scheduling
- Patient care
- Disability awareness
- ADL support
- Team collaboration
- Crisis management
- Social skills development
- Patient management
- Patient assessments
- Safety monitoring
- Community integration
- Medical records management
- Care plan management
- Care plan assessment
- Care delivery
- Indirect patient care
- Patient education
- Multitasking and organization
- Empathy and patience
- HIPAA compliance
Certification
- RBT - Registered Behavior Technician
Timeline
Direct Support Professional
Top Care Support
2025.06 - Current
Patient Safety Sitter
Hackensack Meridian Health
2024.05 - 2025.04
Supervisor
FLOOR & DÉCOR
2023.11 - 2024.04
Food Service Worker
Robert Wood Johnson University
2023.01 - 2023.07
General Warehouse Associate
WayFair
2021.09 - 2022.10
BS - Psychology Pre-Counseling
Capella University
High School Diploma -
Newark Lerdership Academy
Section name
- Location: Newark NJ| Phone: 908-295-4581 |aemanuel62@yahoo.com
Registered Behavior Technician
I bring strong communication, customer service, and relationship-building skills developed through my experience in patient care, food service, packing and shipping, and logistics. Working closely with patients and customers has taught me how to listen carefully, understand people’s needs, remain patient and professional, and make others feel comfortable and valued.
I’m a natural people person who enjoys communicating with others and building positive relationships. I’m confident speaking with people, asking questions, listening for what they need, and helping find the right solution. My background has also taught me to be dependable, organized, detail-oriented, and able to handle responsibilities independently.
I’m excited to bring my strong work ethic, caring personality, communication skills, and willingness to learn to a remote inside sales position. I’m motivated to learn sales techniques and technology and grow into a successful sales professional while providing an excellent experience for every customer I work with.