ANDREA EPIFANO
Washington Court House,OH
Summary
Highly professional individual who has held positions in many areas, currently in Process Assistant in Pack as Season a Process Assistant Ship Clerk, Learning Ambassador, Process Guide and Problem Solver within Pick Pack (AF and Singles) and ICQA both Soft Lines and Hazmat products.
Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.
Skills
- Proficient in Microsoft Office
- Proficient in time management, organizational, analytical and problem-solving
- Strong background in budgeting, inventory control, reporting and accounting
- Accomplished background with over 15 years in sales and management
- Initiative-taken and Quick learner
- Effective communication and listening
- Solid background in customer service
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
Process Assistant
Amazon Fulfillment Facility CMH7
New Albany, Ohio
01.2024 - Current
- In-Charge of staffing board performing department IC's to help maintain labor, SIMBAS, Guided Coaching, help develop PG's and other in-directions. Assist in labor tracking to make sure labor is coded correctly.
Seasonal Process Assistant / OB Ship Clerk
Amazon Pop-Up Facility POH2
Lockbourne, OH
09.2023 - 01.2024
- Checks in and Out trailers, Yard Audits, TD Trained, SIMBAS, Trailer Audits, coordinate trailers to corresponding dock doors with the use of SSP maintaining lead level performance on-time dock utilization, misloads, ensuring that all safety is being followed when use of dock and trailers are in use, monitors scheduled delivery times to ensure loads leave at SDT and reach out to carriers to coordinate trailer cancellations.
Packer / OB Pack Problem Solver / Learning Ambassador
Amazon Fulfillment Facility CMH7
New Albany, Ohio
09.2022 - 08.2023
- Packer duties for customers to meet deadlines. Problem solves issues with customers orders including but not limited to: missing and damaged items, incorrect products. Assist the PA's by being a PG when needed. Training incoming associates, training associates when needed.
Packer / Amnesty / Picker / ICQA
Amazon Fulfillment Facility CMH1
Etna, Ohio
10.2019 - 07.2022
- Packer duties for customers to meet deadlines. Picked customers orders for shipment, adhering to matrix and maintaining high quality standards to ensure customers get the correct items for their orders. Assisted with cleanup and on and on the robotics floor.
Customer Service Specialist
Safelite Auto Glass
Columbus, Ohio
04.2019 - 10.2019
- Assisting customers through phone and/or email with scheduling appointments to repair or replace their Automobile glass. Assisted insurance agents with gathering proper information about customer claims. Completed additional tasks as assigned.
Universal Customer Service Agent
Williams-Sonoma, Inc.
Remote
01.2018 - 02.2019
- Assisted customers by telephone with, but not limited to; taken orders, charge payments, answering questions About stores and merchandise, store details about complaints and comments.
Apple iTunes Sr. Advisor
Kelly Connect
Remote
07.2016 - 01.2018
- Took ownership of cases by investigating, troubleshooting and resolving issues. Connected communication between engineering, customer and the Apple support field. Fraud prevention to the highest standards by identifying patterns. Received upper management accolades for higher performance standards and excellent customer service. Assisted customers with their iTunes account issues, billing problems. Engaged with my customers to offer support on downloading content to their devices.
Head Bank Teller
Chase Bank
Columbus, OH
04.2011 - 06.2016
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Managed cash handling processes, minimizing discrepancies through meticulous attention to detail.
- Implemented process improvements that increased transaction efficiency and customer satisfaction ratings.
Cash Vault Specialist
US Bank NA
Cleveland, OH
10.2008 - 01.2011
- Managed cash vault operations, ensuring accuracy and security of all transactions.
- Trained team members on vault procedures and compliance standards.
- Implemented process improvements to enhance operational efficiency in cash management.
- Conducted regular audits to maintain integrity of cash handling processes.
Debit Card and Check Fraud Specialist
Chase Bank
Columbus, OH
06.2006 - 10.2008
- Analyzed fraud patterns using advanced analytics tools to identify suspicious activities.
- Collaborated with law enforcement agencies to investigate and resolve complex fraud cases.
- Developed training materials for team members on emerging fraud trends and detection techniques.
- Implemented risk assessment strategies to enhance fraud prevention measures across multiple channels.
Cash Office Manager
Giant Eagle
Columbus, OH
10.2001 - 06.2006
- Managed daily cash flow and reconciliation processes to ensure financial accuracy.
- Oversaw cash office operations, implementing improved workflow procedures for efficiency.
- Trained and mentored staff on cash handling best practices and compliance regulations.
- Developed and maintained financial reporting systems for monitoring revenue trends.
- Collaborated with department heads to streamline cash management processes across operations.
- Analyzed discrepancies in cash reports, identifying root causes and recommending solutions.
Video Store Manager
Giant Eagle
Cleveland, OH
10.1998 - 10.2001
- Managed daily operations, ensuring efficient workflow and optimal customer service standards.
- Oversaw inventory management, including stock replenishment and merchandise organization.
- Trained and mentored staff on product knowledge and sales techniques to enhance performance.
- Developed promotional strategies to increase foot traffic and boost rental sales revenue.
- Implemented streamlined processes for rental transactions, reducing wait times for customers.
- Conducted regular assessments of store layout to optimize product placement and visibility.
Education
Data Analyst - Salesforce
Correlation One
Columbus, OH 06.2022 - 10.2022
Associate Degree - Accounting and Finance
Bryan & Stratton Business College
Parma, Ohio 08.1993 - 09.1996
High School Diploma -
Midpark High School
Middleburg Heights, Ohio 08.1986 - 06.1990