Andrea Fabela
Lubbock,TX
Summary
Dynamic professional with extensive experience in customer engagement and effective communication at Chihuas Mexican Restaurant. Proven ability to multitask and maintain composure under pressure while ensuring guest satisfaction. Skilled in order taking and payment processing, consistently enhancing the dining experience through attentive service and menu knowledge. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
5
5
years of professional experience
Work History
Waitress
Chihuas Mexican Restaurant
Perryton, TX
05.2024 - 08.2024
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Presented menus and answered questions regarding items.
- Assisted in seating guests at tables or booths.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented food and beverages to guests at tables.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Secretary
Frank's Well Service, LLC
Perryton, TX
01.2022 - 08.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Staff Member
Perryton City Pool
Perryton , TX
05.2020 - 08.2020
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Conducted administrative duties and ran errands for supervisors.
- Processed payments, issued receipts and provided change.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Operated and performed preventative maintenance on company equipment.
- Built and maintained working relationships with peers and upper management.
Salesperson
Closet Monster
Perryton, TX
03.2019 - 09.2019
- Listened to customer needs to identify and recommend best products and services.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Operated register, handled cash and processed credit card transactions.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
Associate of Science -
Frank Phillips College
Borger, TX05-2023
High School Diploma -
Perryton High School
Perryton, TX05-2021
Skills
- Menu knowledge
- Customer engagement
- Time management
- Effective communication
- Payment processing
- Cool under pressure
- Multitasking
- Document preparation
- Calendar management
- Microsoft Office
- Organizational skills
- Problem solving
- Inventory management
- Communication skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Waitress
Chihuas Mexican Restaurant
05.2024 - 08.2024
Secretary
Frank's Well Service, LLC
01.2022 - 08.2022
Staff Member
Perryton City Pool
05.2020 - 08.2020
Salesperson
Closet Monster
03.2019 - 09.2019
Associate of Science -
Frank Phillips College
High School Diploma -
Perryton High School
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