Andrea Farley
Wickenburg,AZ
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Family Dollar
Wickenburg, Arizona
02.2021 - 08.2026
- Managed daily store operations and ensured efficient workflow.
- Supervised staff scheduling and maintained optimal employee coverage.
- Recruited, trained and supervised new employees.
- Trained new employees on customer service and sales techniques.
- Resolved customer complaints promptly and professionally.
- Oversaw inventory management and conducted regular stock audits.
- Collaborated with corporate teams on promotional planning initiatives.
Assistant Store Manager
Family Dollar
Congress, Arizona
08.2019 - 02.2021
- Executed daily store openings and closings, ensuring operational efficiency
- Maintained accurate records of monetary transactions and budgets to support financial integrity
- Facilitated unloading of freight shipments, enhancing inventory availability for sales
- Ensured shelves were stocked with products to maximize sales opportunities
- Recovery
Personal Assistant
Sierra Education and Research Institute
Fresno, California
09.2016 - 11.2017
- Managed incoming phone calls to ensure customer inquiries were addressed promptly.
- Managed billing tasks to ensure prompt invoicing and payment collection.
- Organized and maintained documents for efficient access and compliance.
- Faxing
- Transcribed audio recordings into written documents for accurate record-keeping.
Secretary/Office Manager
SHG
Madera, California
09.2011 - 03.2013
- Handled incoming calls to facilitate smooth office communication.
- Oversaw office supplies inventory and coordinated timely orders to prevent shortages.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Executed data entry into computer systems with a focus on maintaining high accuracy of information.
Education
Computer Technology Specialist -
International institute of the Americas
Mesa 08.2003 - 11.2003
Skills
- Merchandising Strategy
- Customer relationship management
- Staff scheduling
- Employee training
- Financial Reporting
- Effective communication
- Team leadership
- Time Management
- Customer Service
- Time management
- Bank and safe deposits
Timeline
Store Manager
Family Dollar
02.2021 - 08.2026
Assistant Store Manager
Family Dollar
08.2019 - 02.2021
Personal Assistant
Sierra Education and Research Institute
09.2016 - 11.2017
Secretary/Office Manager
SHG
09.2011 - 03.2013
Computer Technology Specialist -
International institute of the Americas
08.2003 - 11.2003