Alex Gutierrez
Buffalo,NY
Summary
Results-driven Retail Management Professional experienced in enhancing store performance and operational efficiency. Delivered significant improvements in financial results, inventory management, and team development through strategic oversight and effective leadership. Committed to fostering high-performing teams while ensuring compliance with company standards and elevating customer satisfaction.
Overview
20
20
years of professional experience
Work History
Store Manager
ALDI INC.
07.2022 - 08.2026
- Managed store finances and budgets while monitoring financial performance and KPIs to support profitability.
- Led and motivated store personnel to streamline daily operations and enhance team collaboration.
- Train, coach, and develop team members to support operational excellence and customer service standards.
- Implement and enforce loss prevention practices to reduce shrink and protect company assets.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Oversee daily store operations and ensure efficient execution of company standards.
- Improved operational efficiency through better scheduling and labor optimization.
- Strengthened team capabilities through ongoing training and coaching to uphold service quality.
- Participate in hiring, interviewing, onboarding, and employee selection processes.
- Maintained strong compliance with company standards and audit expectations.
Manager on Duty / Meat Manager
TOPS MARKETS
05.2016 - 07.2022
- Oversaw daily store operations as Manager on Duty, ensuring smooth workflow and effective team performance.
- Supervised meat department operations, upholding quality standards and enhancing customer satisfaction.
- Managed scheduling and coordinated staffing according to business needs and peak hours.
- Handled ordering processes and ensured proper product availability and freshness.
- Maintained inventory control and monitored product levels to optimize availability and minimize waste.
- Improved product availability through more accurate ordering and inventory tracking.
- Maintained high standards of freshness and department presentation.
- Supported overall store performance and assisted in resolving operational issues.
- Key Achievements:
Salesman / Key Account Manager
PACKERS PROVISIONS
07.2014 - 04.2016
- Negotiated product introductions with key accounts, enhancing market presence and partnership alignment.
- Supported key accounts to increase product sales, distribution, and market penetration.
- Increased account engagement through consistent follow-up and relationship management.
- Developed sales opportunities, strengthening long-term customer relationships to drive repeat business.
- Monitored weekly sales reports, identifying actionable opportunities for revenue growth.
- Collaborated with internal teams to ensure timely delivery and customer satisfaction.
- Contributed to growth in product distribution across key client accounts.
- Key Achievements:
Meat cutter/Lead Meat Cutter
Supermax supermarkets
Buffalo, PR
03.2006 - 07.2014
- Cut and prepare various meats for display and sale.
- Operate meat processing equipment safely and efficiently.
- Ensure compliance with food safety regulations and standards.
- Monitored inventory levels and restocked products regularly.
- Assist customers with meat selection and special orders.
- Maintain cleanliness and organization of the meat department.
- Train new staff on cutting techniques and department procedures.
- Collaborate with team members to enhance customer service experience.
Education
Lila Mayoral High School
Ponce , PRSome College (No Degree) - Environmental Quality Control Engineering
Puerto Rico Technology Institute
Ponce , PRSome College (No Degree) - Chemical Engineering
Puerto Rico Technology Institute
Ponce , PRSkills
- Retail Management
- Store Operations
- Financial Oversight
- Budget Management
- KPI Management
- Loss Prevention
- Labor Cost Management
- Inventory Control
- Inventory control
- Ordering & Merchandising
- Promotional Strategy
- Sales strategy
- Key Account Management
- Customer Relations
- Operational Strategy
- Employee Scheduling
- Human resources
- Staff training
- Employee training
- Personnel development
- Team Leadership
- Leadership motivation
- Customer service
- Team building
- Problem Solving
- Multitasking
- Adaptability
- Loss prevention
- Inventory control
- Cash Flow Management
- Merchandising Strategy
Languages
- English, Bilingual/Fluent
- Spanish, Bilingual/Fluent
Timeline
Store Manager
ALDI INC.
07.2022 - 08.2026
Manager on Duty / Meat Manager
TOPS MARKETS
05.2016 - 07.2022
Salesman / Key Account Manager
PACKERS PROVISIONS
07.2014 - 04.2016
Meat cutter/Lead Meat Cutter
Supermax supermarkets
03.2006 - 07.2014
Lila Mayoral High School
Some College (No Degree) - Environmental Quality Control Engineering
Puerto Rico Technology Institute
Some College (No Degree) - Chemical Engineering
Puerto Rico Technology Institute