Juan Zuluaga
Miami
Summary
Results-driven Store Manager with expertise in promotional planning, visual merchandising, and inventory control. Proven track record of enhancing sales performance and fostering customer engagement through effective team leadership and innovative strategies.
Overview
8
8
years of professional experience
Work History
Store Manager
Lacoste
miami
03.2020 - Current
- Established store tactics and strategies to meet operational performance and sales targets.
- Evaluated store performance, integrating feedback to refine operational improvement plans.
- Led team meetings to convey updates on goals and boost employee motivation.
- Fostered a positive shopping environment through proactive customer service initiatives.
- Implemented promotional events that improved brand visibility and drew customer interest.
- Developed merchandising strategies that enhanced product displays and increased customer engagement.
Sales Supervisor
scoth & soda
miami
08.2019 - 12.2020
- Supervised daily sales operations, enhancing team performance through targeted strategies.
- Developed assigned territory, achieving growth through customer engagement and targeted marketing initiatives.
- Monitored sales team operations, focusing on customer service and marketing initiatives.
- Trained staff on product knowledge and customer service techniques, improving client interactions.
- Collaborated with sales and design departments to create unique products that enhance profitability.
- Coordinated inventory management processes for timely stock replenishment.
- Resolved customer inquiries and complaints to uphold satisfaction levels.
Sales Associate
Ray-Ban
Miami
01.2018 - 11.2020
- Processed sales transactions efficiently using point-of-sale systems.
- Upsold additional items aligned with customer interests to increase overall sales volume.
- Assisted customers in selecting eyewear based on individual needs and preferences.
- Described merchandise features and provided guidance on use, operation, and care to enhance customer understanding.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Tracked sales performance metrics to uncover market trends and inform strategic adjustments.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Miami Beach Senior High School
Miami, FL06-2018
Skills
- Promotional planning and sales strategy
- Visual merchandising and inventory control
- Relationship management and customer engagement
- Training and development
- Sales performance analysis
- Organizational culture enhancement
- Merchandising strategy
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
Lacoste
03.2020 - Current
Sales Supervisor
scoth & soda
08.2019 - 12.2020
Sales Associate
Ray-Ban
01.2018 - 11.2020
High School Diploma -
Miami Beach Senior High School