Andrea Felipe
Temple Terrace,FL
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
24
24
years of professional experience
Work History
Experience Leader
Petsmart
Brandon, FL
06.2025 - Current
- Led cross-functional teams to enhance customer experience and drive satisfaction initiatives.
- Developed and implemented training programs for staff to improve service delivery standards.
- Analyzed customer feedback to identify trends and recommend strategic improvements.
- Streamlined operational processes, resulting in increased efficiency across service channels.
District Manager
Claires-Tampa, FL
Tampa, FL
12.2022 - 02.2025
- Managed a team of 30-50 employees in 5 states: Alabama, Florida, Georgia, Louisiana and Mississippi
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Area Concession Manager
Claire's-Tampa, FL
Tampa, FL
09.2016 - 12.2022
- Supervised a team in 5 states.
- Recover, replenish and merchandise the concession shop during frequent visits
- Validate all the carton deliveries from the Distribution Center
- Implement and execute the Planogram in-line with In-Store Presentation guidelines
- Replenish stock from fixture storage and stockroom to ensure all products are on the sales floor
- Ensure promotions and “sale” are in line with operational requirements
- Ensure “Markdowns” are in line with operational requirements
- Organize extra stock in assigned areas (inside tower storage and stockroom)
- Process empty cards, transfers and damages as required
- Check style numbers in concession system to ensure scanning properly
- Proactively look for and make suggestions on how to improve sales performance
- Ensure that the Concession area is kept clean and tidy at all times and products are not left on the floor
- Lead and train partner team by example demonstrating good product knowledge
- Provide to Concessions DSM regular updates on performance of concessions, providing feedback and recommendations for areas of improvement
Manager
Claire's-Tampa, FL
Tampa, FL
07.2002 - 09.2016
- Managed a staff of 5 or more weekly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Diploma -
Chamberlain High School
Tampa, FL1998
Skills
- Management (10 years)
- Merchandising
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Training and coaching
- Operations management
- Sales management
- Staff development
- Team development
- Action plans
- Decision-making
- Employee scheduling
- Team leadership
- Staff management
Timeline
Experience Leader
Petsmart
06.2025 - Current
District Manager
Claires-Tampa, FL
12.2022 - 02.2025
Area Concession Manager
Claire's-Tampa, FL
09.2016 - 12.2022
Manager
Claire's-Tampa, FL
07.2002 - 09.2016
Diploma -
Chamberlain High School