Andrea Ferrell
Denton,TX
Summary
Dedicated customer service representative skilled in complaint resolution and communication. Committed to enhancing customer satisfaction and retention through effective problem-solving and attention to detail.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
United Chemical
Fillmore, California
07.2024 - 05.2025
- Assisted customers with inquiries regarding chemical products and services.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Maintained organized records of customer interactions for future reference.
Direct Support Professional
Denton State Supported Living Center
Denton, TX
12.2024 - 02.2025
- Assisted residents with daily living activities and personal care needs.
- Collaborated with team members to create individualized support plans.
- Monitored and documented resident behavior and progress in care logs.
Business Development Representative
Bill Utter Ford
Denton, TX
08.2021 - 08.2022
- Utilized CRM software to manage customer data and streamline processes.
- Responded quickly to inquiries from potential customers via phone or email.
- Provided regular updates on progress towards meeting monthly targets.
- Addressed customer questions and concerns regarding products and services.
Legal Secretary
The Law Office of Mary D. McKnight
Dallas, Texas
02.2016 - 07.2021
- Managed legal documents and correspondence for attorneys effectively.
- Organized case files and maintained efficient filing systems.
- Coordinated appointments and meetings for attorneys with clients.
- Assisted in preparing trial materials and exhibits for court proceedings.
- Communicated with clients regarding case updates and scheduling promptly.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
Business Development Representative
Don Herring Mitsubishi Dallas
Dallas, TX
02.2019 - 08.2020
- Engaged customers by providing product information and answering inquiries.
- Coordinated test drives to enhance customer experience and satisfaction.
- Developed relationships with clients through effective communication and follow-ups.
- Assisted sales team in managing leads and tracking customer interactions.
- Utilized CRM software to manage customer data and streamline processes.
- Maintained up-to-date records of customer interactions and communications.
Business Development Representative
Toyota of Plano
Plano, Texas
02.2013 - 09.2016
- Coordinated test drives to enhance customer experience and satisfaction.
- Engaged customers by providing product information and answering inquiries.
- Responded quickly to inquiries from potential customers via phone or email.
- Assisted sales team in managing leads and tracking customer interactions.
- Built strong relationships with existing customers through ongoing communication.
- Addressed customer questions and concerns regarding products and services.
- Created and improved business pipeline using cold and warm techniques.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Provided regular updates on progress towards meeting monthly targets.
Education
Bachelor of Science - Applied Psychology
University of North Texas
Denton, TX12-2017
Skills
- Customer relationship management
- CRM software proficiency
- Complaint resolution
- Product knowledge
- Client communication
- Inbound and outbound calling
- Record keeping
- Problem solving
- Active listening
Timeline
Direct Support Professional
Denton State Supported Living Center
12.2024 - 02.2025
Customer Service Representative
United Chemical
07.2024 - 05.2025
Business Development Representative
Bill Utter Ford
08.2021 - 08.2022
Business Development Representative
Don Herring Mitsubishi Dallas
02.2019 - 08.2020
Legal Secretary
The Law Office of Mary D. McKnight
02.2016 - 07.2021
Business Development Representative
Toyota of Plano
02.2013 - 09.2016
Bachelor of Science - Applied Psychology
University of North Texas