Andrea Figueroa
Greenwich
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
General Manager/Multi Unit General Manager
Buffalo Wild Wings
06.2019 - Current
- Oversee two locations with a total of $8+ mil in sales.
- Vetted weekly store schedules to ensure proper staffing for shifts and budget needs.
- Developed numerous hourly employees into Shift Leads and Managers.
- Opened the Nanuet location; hired and trained all new staff and built community relationships.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Pioneered building community engagement and enhancing brand reputation.
- Assisted in recruiting, hiring and training of team members.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Ensure restaurant is ready for all state and corporate inspections
- Perform self assessment QSC’s and accompany the inspectors on their inspections.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
General Manager/ Kitchen Manager
Red Robin
03.2014 - 03.2019
- Perform weekly inventory for both kitchen and bar utilizing NBO
- Run shifts consisting of expo help, kitchen back up, ensuring guests are receiving a great dining experience
- Prepare weekly packages to home office with all paperwork and invoices being entered in
- Ensure restaurant is ready daily for all state and steritech inspections
- Attend weekly conference calls on food cost results
- Order all food and bar consumables
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handle interviews, orientation and training of new hires
- FOH and HOH schedules
- Review of weekly, monthly and quarterly P&L statements
Administrative and Legal Secretary
Lauren B. Cohen, Esq.
12.2008 - 05.2013
- Managed personal property rent and contract agreements for tenants
- Assisted in legal research
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Prepared legal documents
- Responsible for ensuring the paper documents were accurately prepared and delivered to court
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Administrative and Closing Assistant
Cole Schotz Meisel Forman & Leonard
08.2004 - 11.2008
- Company Overview: Legal Services
- Reviewed and answered correspondence
- Assisted in real estate closing
- Prepared all closing documents and closing binders
- Assisted Paralegals and Attorney
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Prepared deeds and leases, closing statements and purchase agreements.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Collaborated with title companies, attorneys, and lenders to ensure smooth closings for clients.
- Enhanced client satisfaction by addressing all inquiries promptly and professionally.
- Managed multiple projects simultaneously while ensuring timely completion of each task without compromising quality or accuracy.
- Supported a positive work environment through active collaboration with team members and contributing to office efficiency.
Accounts Payable Clerk/Receptionist
URS Corp.
03.1998 - 04.2000
- Company Overview: Accounting and Auditing Services
- Reconciled bank statements
- Compiled and sorted documents, such as invoices and checks, substantiating business transactions
- Posted details of business transactions
- Provided accounting support for other branches of company
- Greeted persons entering establishment; determined nature and purpose of visit; escorted them to specific destinations
- Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
Education
High School Diploma -
Ridgefield Memorial High School
Ridgefield06-1996
Skills
- Proficient in Microsoft Word and Microsoft Excel;
- Document management programs (ie Deltaview, FileSurf, CTUIT);
- Inventory management (NBO, menulink, Sabre, CTUIT);
- Aloha POS troubleshooting;
- Leadership and team building
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Employee scheduling
- Administrative skills
Timeline
General Manager/Multi Unit General Manager
Buffalo Wild Wings
06.2019 - Current
General Manager/ Kitchen Manager
Red Robin
03.2014 - 03.2019
Administrative and Legal Secretary
Lauren B. Cohen, Esq.
12.2008 - 05.2013
Administrative and Closing Assistant
Cole Schotz Meisel Forman & Leonard
08.2004 - 11.2008
Accounts Payable Clerk/Receptionist
URS Corp.
03.1998 - 04.2000
High School Diploma -
Ridgefield Memorial High School
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