Andrea Figueroa
Frost Bank -Westlake Hills
Lockhart,TX
31
years of professional experience
Detail-oriented professional with strong customer service skills. Proven ability to streamline processes and enhance team performance. Committed to delivering exceptional service and operational efficiency.
Work History
Teller
5 Years 10 Months- Processed customer transactions efficiently and accurately Assisted customers with account inquiries
- Trained new tellers on operational procedures and customer service best practices for continuous improvement.
- Supported team members during high-volume periods & vacations to ensure smooth operations and customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller-Lead
2 Years 7 Months- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Administrative Assistant
6 Months- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Processed rebates for clients
- Managed daily office operations to ensure smooth workflow and communication among departments.
Teller/ Teller Supervisor
2 Years 3 Months- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Counted, verified and handled bank deposits and armored car transactions.
- Supervised daily operations of teller team, ensuring compliance with policies and procedures.
- Developed schedules to optimize workflow and enhance team productivity during peak hours.
- Prepared for vault closure -setting up all vendors for equipment pickup
- Setup with armored car for all currency & coin pickup
Teller Manager
15 Years 4 Months- Oversaw daily operations of teller staff, ensuring compliance with company policies and procedures.
- Monitored cash handling practices, safeguarding asset integrity and minimizing discrepancies
- Implemented training programs to enhance staff performance and improve customer service skills.
- Developed strategies to streamline transaction processes, increasing overall efficiency within Austin Vault
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
Education
High School Diploma
Skills
Cash handling expertise
Cash handling and management
Cash drawer balancing
Provide exceptional customer service
Time management
Professional and courteous
Strong work ethic
Timeline
Teller
Frost Bank -Westlake Hills
10.2020 - CurrentRead More
Teller-Lead
Frost Northwest Hills
03.2018 - 10.2020Read More
Administrative Assistant
Advantage Solutions Sales And Marketing
09.2015 - 03.2016Read More
Teller/ Teller Supervisor
Frost -Austin Commercial Vault
08.2012 - 11.2014Read More
Teller Manager
Frost-Austin Commercial Vault
06.1995 - 10.2010Read More
Elgin High School
High School Diploma
Read More