Andrea M Flogaus
Napoleon,Ohio
Summary
Compassionate Life Enrichment Manager with hands-on experience in coordinating and implementing activities that promote physical, mental, and emotional well-being of residents. Strong leadership skills with the ability to manage staff and volunteers effectively. Demonstrated results in enhancing quality of life for residents through personalized enrichment programs. Proven track record of fostering strong relationships with families to better understand and meet resident needs.
Overview
23
23
years of professional experience
Work History
Director of Life Enrichment
Fairlawn Haven
Archbold, Ohio
12.2024 - Current
- Developed and implemented a comprehensive life enrichment program for residents of all ages and abilities.
- Designed engaging programs to significantly improve resident social interaction and well-being.
- Coordinated targeted activities that actively promoted physical and mental health for residents.
- Produced monthly activity calendars featuring diverse activities, events, and outings tailored to residents' social, cognitive, physical, spiritual, and emotional needs.
- Collaborated with families to address resident needs and preferences in activities.
- Managed schedules for recreational programs and special events at the facility.
- Evaluated resident participation to tailor future activities and programs effectively.
- Organized volunteer opportunities for residents to contribute and socialize within the community.
- Developed special one-on-one programs for residents unable to participate in group activities.
- Collaborated with other departments to coordinate facility-wide events such as holiday celebrations or fundraising initiatives.
- Facilitated resident-driven committees to provide input on programming decisions.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Director of Dietary
Genacross Lutheran Services
Napoleon, Ohio
01.2021 - 02.2024
- Lead dietary programs improving nutrition and patient satisfaction, reducing waste by 12%.
- Collaborated with medical staff to create specialized meal plans for diverse dietary needs.
- Fostered interdepartmental cooperation, aligning dietary services with patient care goals. Partnered with medical staff on specialized meal plans.
- Developed cost-effective menus aligning with patient care goals, optimizing budget allocation.
- Managed inventory strategically, ensuring freshness and optimal stock levels while developing cost-effective menus that aligned with patient care goals and budget constraints.
- Enhanced kitchen operations, improving efficiency and ensuring compliance with health standards.
- Streamlined kitchen operations, boosting efficiency and food quality. Conducted staff training to improve service standards and regulatory compliance.
- Revolutionized kitchen processes, boosting efficiency and food quality through staff training initiatives that elevated service standards and ensured regulatory adherence.
- Managed inventory to ensure freshness and optimal stock levels, maintaining food safety.
Assistant Dietary Manager
Genacross Lutheran Services
02.2018 - 11.2021
- Led team to improve meal quality and increase resident satisfaction through feedback-driven adjustments. Streamline kitchen processes, reducing food waste and improving operational efficiency.
- Coordinate with healthcare professionals to meet diverse dietary needs. Develop tailored meal plans, addressing nutritional requirements and preferences.
- Introduced new menu items and innovative cooking techniques, enhancing overall dining experience and engagement. Implement sustainable practices in food sourcing and preparation.
- Train and mentor dietary staff, fostering a culture of continuous improvement. Ensure adherence to food safety protocols and health regulations.
Activities Assistant
Genacross Lutheran Services
Napoleon, Ohio
02.2018 - 01.2021
- Planned and led engaging activities for seniors, fostering social connections and cognitive stimulation. Adapted programs to diverse needs, enhancing residents' quality of life.
- Collaborated with healthcare team to tailor activities to individual abilities. Provided emotional support, creating a nurturing environment for residents' well-being.
- Developed creative, age-appropriate activities that promoted physical and mental health. Introduced new programs, increasing resident participation and satisfaction.
- Maintained accurate records of resident participation and preferences. Ensured safety protocols were followed, contributing to a secure and enjoyable environment.
Dietary Aide/Cook
Genacross Lutheran Services
Napoleon, Ohio
02.2014 - 08.2018
- Prepared nutritious meals for residents, streamlined kitchen operations, and maintained strict food safety standards, enhancing overall dining experience.
- Worked closely with dietary team to create balanced menus, accommodating special dietary needs and improving resident satisfaction rates.
- Assisted in training new kitchen staff, fostering a positive work environment and ensuring consistent quality in food service delivery.
Receptionist
Henry County Hospital
Napoleon, Ohio
05.2003 - 05.2006
- Coordinated patient check-ins, managed appointment schedules, and facilitated smooth communication between staff and visitors, enhancing overall hospital efficiency.
- Maintained accurate patient records, ensuring data integrity and compliance with hospital protocols while handling sensitive information with utmost confidentiality.
- Provided compassionate assistance to patients and families, addressing inquiries and concerns promptly, contributing to a positive hospital experience.
- Streamlined front desk operations, reducing wait times and improving patient satisfaction through efficient check-in processes and resource allocation.
Skills
- Project Management
- Team Leadership
- Time Management
- Critical Thinking
- Budget Management
- Activity organization
- Staff Training
- Customer service
- Resident engagement
- Scheduling coordination
- Multitasking Abilities
- Event planning background
Timeline
Director of Life Enrichment
Fairlawn Haven
12.2024 - Current
Director of Dietary
Genacross Lutheran Services
01.2021 - 02.2024
Assistant Dietary Manager
Genacross Lutheran Services
02.2018 - 11.2021
Activities Assistant
Genacross Lutheran Services
02.2018 - 01.2021
Dietary Aide/Cook
Genacross Lutheran Services
02.2014 - 08.2018
Receptionist
Henry County Hospital
05.2003 - 05.2006