Becky Shelton
healthcare
Moorhead,MN
Summary
Energetic customer service leader with a proven track record in high-volume hospitality and senior living environments. Known for building strong relationships across diverse populations while excelling in problem-solving, team leadership, and event coordination. Committed to continuous learning and elevating the guest experience through organized, proactive service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Life Enrichment
Riverview Place
02.2025 - Current
- - Lead development and execution of diverse life enrichment programs to enhance physical, mental, and emotional well-being for over 150 residents across Independent and Assisted Living communities.
- - Oversee a team of activity staff and volunteers, providing hands-on training, mentorship, and performance evaluations to ensure consistent, high-quality service delivery.
- - Coordinate with healthcare teams, families, and community partners to personalize resident engagement plans aligned with individual interests and care needs.
- - Manage department budgets, procurement, and event logistics, ensuring resource optimization while maintaining an engaging calendar of events and outings.
- - Spearhead large-scale resident events, holiday celebrations, and wellness initiatives fostering a vibrant and inclusive community atmosphere.
- - Implement innovative enrichment strategies leveraging technology and creative arts to elevate resident experiences and community engagement.
Bartender
Hilton Garden Inn & Suites
02.2022 - Current
- - Manage high guest volumes for weddings and large events; anticipate guest needs and recommend menu selections.
- - Oversee shift operations: opening/closing procedures, cash handling, inventory management, and staff training.
- - Ensure compliance with alcohol service regulations while maintaining top-tier customer service standards.
Director of Life Enrichment
Eventide Sheyenne Crossings
01.2015 - 11.2024
- - Led Life & Volunteer Services programming, balancing budgets and creating activities enhancing residents’ well-being.
- - Directed MDS 3.0 reporting and care plan development for 64 residents in Medicaid/Medicare-certified facilities.
- - Managed event calendars for 200+ residents across Long-Term, Transitional, Assisted, and Independent Living.
- - Organized large-scale events, including annual benefits averaging $60,000 in fundraising.
- - Recruited, trained, and mentored staff and volunteers to uphold service excellence.
- - Collaborated with families, staff, and community partners to deliver impactful wellness programs and activities.
Education
BS - Sport & Recreation Studies, Minor: Hospitality & Tourism, Nutrition
North Dakota State University
01.2006
AAS - Medical Assisting
Bismarck State College
01.2002
Skills
- Exceptional customer service
- Event coordination expertise
- Team development and leadership
- Budget management
- Event volunteer management
- Inventory management
- MDS 30 expertise
- Community outreach and fundraising
Certification
- Real Estate License (ND & MN) — 2014
- Member, NDLTCA, APND, NAAP (National Association of Activity Professionals)
ADDITIONAL EXPERIENCE
Further work history available upon request.
Timeline
Director of Life Enrichment
Riverview Place
02.2025 - Current
Bartender
Hilton Garden Inn & Suites
02.2022 - Current
Director of Life Enrichment
Eventide Sheyenne Crossings
01.2015 - 11.2024
AAS - Medical Assisting
Bismarck State College
BS - Sport & Recreation Studies, Minor: Hospitality & Tourism, Nutrition
North Dakota State University