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Cyber Systems Administrator- Kirtland Afb, NM 1

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Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. Focused Help Desk Analyst with 10+ years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.

Results-driven VTC Technician and Customer Support Specialist with a comprehensive background in Theater Service Management, Network Operations (NETOPS), and securing voice and video over IP networks. Adept at rapidly diagnosing and resolving complex technical issues, fostering strong customer relationships, and ensuring seamless multimedia operations in classified and unclassified environments, including JWICS systems. Proven ability to provision, secure, operate, and troubleshoot multi-vendor IP-VTC technologies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dynamic IT Specialist with extensive experience at the US Army, excelling in system administration and technical support. Proven track record of resolving over 1,700 ITSM tickets, enhancing user satisfaction. Skilled in troubleshooting hardware, application installations, and video teleconferencing, with a strong ability to collaborate with leadership to implement effective IT solutions.

Motivated Social Services Case and Career Specialist displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

Andrea Foote

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VTC Coordinator

Telecommunications Specialist

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Dental Assistant - Dental

Pharmacy Technician - Pharmacy

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VTC Coordinator

Telecommunications Specialist

Security Escort

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Pima Medical Institute

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