Patrick Smith
Vail,AZ
Summary
Results-driven VTC Technician and Customer Support Specialist with a comprehensive background in Theater Service Management, Network Operations (NETOPS), and securing voice and video over IP networks. Adept at rapidly diagnosing and resolving complex technical issues, fostering strong customer relationships, and ensuring seamless multimedia operations in classified and unclassified environments, including JWICS systems. Proven ability to provision, secure, operate, and troubleshoot multi-vendor IP-VTC technologies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VTC Analyst/Facilitator/Scheduler
Nemean Solutions LLC.
Ft. Huachuca, AZ
04.2020 - Current
- Company Overview: (G6) – Ft. Huachuca, AZ
- Maintained Top Secret-SCI Clearance.
- Facilitated MS Teams meetings, daily and weekly conferences, and special events.
- Coordinated scheduling of meetings and events directly with General Staff.
- Provided technical and logistical support for retirement, graduation, and promotion ceremonies.
- (G6) – Ft. Huachuca, AZ
VTC Technician
STG/SOSI
Ft. Huachuca, AZ
07.2017 - 04.2020
- Company Overview: (G6) – Ft. Huachuca, AZ
- Ensured efficient scheduling of video teleconferencing and maintained security of information and systems.
- Evaluated software and hardware for compatibility with CODECs.
- Troubleshot registration issues with Gatekeepers.
- (G6) – Ft. Huachuca, AZ
VTC Analyst
GDIT
Ft. Huachuca, AZ
04.2009 - 07.2017
- Company Overview: (RCC-C) – Ft. Huachuca, AZ
- Served as Telephone Control Officer (TCO) and VTC facilitator for the Second Regional Cyber Center (RCC).
- Managed over 300 organizational telephones, including voicemail resets and establishing call hunt groups.
- Maintained and updated the Phone Roster and Seating Chart for the entire organization.
- (RCC-C) – Ft. Huachuca, AZ
Education
GED - General Studies
Robert E. Lee High School
Houston, Texas01.1990
Skills
- Cisco/Tandberg
- Polycom
- MS Teams
- Gatekeepers
- TMS
- MCUs
- DMAs
- VCS
- VCE
- IP Networking
- Network Diagnostics
- Application Aware Firewalls
- Unified Communications Platforms
- DISN/GVS
- VTC Operations & Administration
- Conference/Bridge Scheduling
- A/V Endpoints
- AMX Touch Panel
- Microsoft Office Suite
- Word
- Excel
- Access
- PowerPoint
- Outlook
- Video conferencing
- Scheduling coordination
- System troubleshooting
- Technical support
Certification
- CompTIA Security+
- Polycom Certified Video Engineer
- GVS Facilitator
- ACANO Certified Expert I
Timeline
VTC Analyst/Facilitator/Scheduler
Nemean Solutions LLC.
04.2020 - Current
VTC Technician
STG/SOSI
07.2017 - 04.2020
VTC Analyst
GDIT
04.2009 - 07.2017
GED - General Studies
Robert E. Lee High School
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