Open To Work
Andrea Forbes
Millville
Summary
Certified Clinical Medical Assistant with extensive experience in patient care and operational management. Successfully reduced clinic wait times by 15% through process improvements, enhancing efficiency and patient satisfaction. Committed to fostering teamwork and compliance within healthcare settings, ensuring high-quality service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
operations manager
elwyn
Vineland
02.2026 - Current
- Supervised daily operations, ensuring compliance with standards and contributing to overall efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented process improvements to enhance operational productivity and reduce waste.
- Coordinated staff schedules to optimize resource allocation and workflow.
- Managed inventory levels through tracking systems, supporting accurate supply management and operational continuity.
- Conducted regular audits of operations to maintain quality control and safety standards.
- Identified deficiencies and conducted root-cause analysis, facilitating effective problem resolution.
- Trained new employees on company policies and operational procedures effectively.
- Developed training materials to support ongoing staff development and performance enhancement.
Certified Clinical Medical Assistant
Island Medical Associates
08.2025 - 01.2026
- Conducted patient assessments, including measuring vital signs and collecting medical histories, to support timely medical interventions.
- Administered medications and vaccinations under the supervision of licensed healthcare providers, ensuring compliance with safety protocols.
- Prepared examination rooms and ensured all necessary medical equipment was sterilized and ready for use before patient appointments.
- Utilized electronic health record (EHR) systems to document patient interactions and maintain accurate medical histories, ensuring seamless access to information for medical teams.
- Managed appointment scheduling and patient follow-ups to enhance clinic efficiency and reduce wait times.
- Implemented infection control measures and protocols, contributing to a safe and hygienic clinical environment.
- Assisted in the preparation of clinical reports and documentation for healthcare providers, streamlining the patient care process.
- Assisted with administrative tasks, including insurance verification and patient billing inquiries, supporting operational effectiveness of the medical practice.
- Engaged in continuous professional development through workshops and training programs to stay updated with best practices in patient care.
Residential Manager
The Arc Of Atlantic County
Hammonton
04.2020 - 09.2025
- Supervised daily operations of residential programs for individuals with disabilities, ensuring quality care and support.
- Coordinated staff schedules to ensure adequate coverage and support for residents.
- Trained and mentored new staff on best practices for resident care.
- Advocated for patients' healthcare needs by coordinating with medical providers and insurance companies, ensuring optimal care delivery and coverage resolution.
- Maintained comprehensive case documentation and progress reports to enhance communication between healthcare teams and support continuity of care.
- Orchestrated care plan meetings with families, healthcare providers, and support staff to develop personalized treatment strategies and enhance patient outcomes.
- Developed patient advocacy initiatives that fostered collaboration between healthcare providers and families, enhancing service accessibility.
- Implemented structured documentation protocols for patient cases, enabling efficient information sharing and enhanced decision-making across healthcare teams.
Certified Nursing Assistant
Bishop McCarthy
Vineland
10.2013 - 04.2020
- Assisted individuals with daily activities including personal care, meal preparation, and medication reminders to enhance quality of life.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Monitored individuals' behaviors, documented observations, and communicated changes or concerns to supervisor to ensure timely interventions.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Accompanied individuals on outings to promote independence and integration into the community.
- Modeled appropriate responses and reinforced desired behaviors to encourage positive interactions and support individual development.
Direct Care Staff
Vineland Developmental Center
Vineland
10.2008 - 06.2012
- Delivered daily care and support to residents with developmental disabilities, promoting physical well-being and emotional comfort while maintaining detailed progress records.
- Collaborated with healthcare professionals and family members to implement personalized care strategies, enhancing resident outcomes and support networks.
- Applied behavioral intervention techniques that increased residents' independence and social engagement.
Education
Certified clinical medical assistant -
Prism career institute
Cherryhill12-2024
Diploma -
Vineland High School
Vineland, NJ01-2008
Skills
- Project Management
- Data Analysis
- Operational Efficiency
- Process Improvement
- Compliance
- Regulatory Compliance
- Employee Scheduling
- Recruiting
- Training
- Team Leadership
- Electronic Health Records
- Healthcare Ethics
- Customer Service
- Insurance Verification
- Microsoft Office
- Performance Review
Certification
- CPR/First Aid, 04/01/24 - 04/01/26
- CPR, 09/01/24 - 09/01/26
- Certified Clinical Medical Assistant
Medical Skills
- Venipuncture
- Vital Signs
- Patient Care
- Insurance Verification
- Geriatric Care
- Preventive Care
- Medical Terminology
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$55000/yr - $200000/yrTimeline
operations manager
elwyn
02.2026 - Current
Certified Clinical Medical Assistant
Island Medical Associates
08.2025 - 01.2026
Residential Manager
The Arc Of Atlantic County
04.2020 - 09.2025
Certified Nursing Assistant
Bishop McCarthy
10.2013 - 04.2020
Direct Care Staff
Vineland Developmental Center
10.2008 - 06.2012
Certified clinical medical assistant -
Prism career institute
Diploma -
Vineland High School