Andrea Garay
Gilbert,AZ
Summary
Proven track record in enhancing customer satisfaction and loyalty at Miel De Agave, adept in liquor, beer, and wine knowledge coupled with outstanding customer service skills. Expert in managing high-volume events and maintaining cleanliness, significantly improving operational efficiency. Excelled in conflict resolution and staff training at Los Betos Mexican Food, driving profitability and team cohesion. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Miel De Agave
04.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Los Betos Mexican Food
02.2021 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
Bartender
Curves Cabaret
08.2018 - 01.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Doubletree By Hilton
09.2017 - 11.2018
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
Skills
- Customer Service
- Liquor, beer, and wine knowledge
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Sales expertise
Certification
- Title 4 Liquor certified
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Miel De Agave
04.2023 - 04.2024
Manager
Los Betos Mexican Food
02.2021 - 04.2023
Bartender
Curves Cabaret
08.2018 - 01.2022
Bartender
Doubletree By Hilton
09.2017 - 11.2018
- Title 4 Liquor certified
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