Andrea Gallegos
El Paso,Texas
Summary
Dynamic professional with a proven track record at WestStar Bank, excelling in customer relationship management and problem-solving. Demonstrated ability to enhance customer satisfaction and team performance through effective training and service strategies. Skilled in money handling and fostering team collaboration, consistently achieving and surpassing service quality metrics.
Overview
7
7
years of professional experience
Work History
Lobby Service Specialist
WestStar Bank
06.2023 - Current
- Supported team efforts by sharing insights on customer preferences and trends.
- Developed training materials to enhance staff knowledge of products and services.
- Identified issues by conducting thorough analysis of customer feedback and concerns.
- Resolved customer inquiries by providing clear information about products and services.
- Facilitated product demonstrations to enhance customer understanding and engagement.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Followed instructions from supervisor regarding daily job tasks and duties.
Head Bartender
Angry Owl Grill
03.2018 - 06.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Education
Some College - Social Work
El Paso Community College
919 Hunter Dr 08-2029
High School Diploma -
El Dorado High School
12401 Edgemere Blvd 05-2017
Skills
- Client retention strategies
- Professional telephone demeanor
- Clerical support
- Call management
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Creative problem solving
- Decision-making
- Money handling
- Relationship building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lobby Service Specialist
WestStar Bank
06.2023 - Current
Head Bartender
Angry Owl Grill
03.2018 - 06.2023
Some College - Social Work
El Paso Community College
High School Diploma -
El Dorado High School
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