Pablo Herrera Riojas
945 Yellow Bells El Paso,TX
Summary
Motivated business professional with a BBA from Sul Ross State University and experience in customer service and financial operations. Seeking to contribute strong analytical, communication, and problem solving skills in a credit analyst role at WestStar Bank. Proven ability to enhance customer satisfaction, support team collaboration, and adapt quickly to changing demands. Dependable, detail oriented and committed to delivering high quality results.
Overview
7
7
years of professional experience
Work History
Lobby Service Specialist
WestStar Bank
02.2025 - Current
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Developed account strategies to enhance service delivery and align with client objectives.
- Developed customized account plans for clients to help them achieve their business goals.
- Led initiatives that improved operational efficiency, resulting in enhanced customer experience.
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
Student Support Services Tutor
Sul Ross State University
01.2021 - Current
- Motivated students using feedback and encouragement.
- Assisted students of varying skill levels with understanding and excelling in Math studies.
- Guided students, teaching methods for working assignments, and determining correct solutions.
- Built student self-confidence by working through stages of Mathematical concepts and using positive reinforcement techniques.
- Educated students in the use of various study techniques.
Construction Worker
Riojas Construction
06.2018 - Current
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Read plans, instructions, or specifications to determine work activities.
- Collaborated with team members to execute project plans and maintain workflow consistency.
- Operated heavy machinery to efficiently complete construction tasks and ensure site safety.
Education
BBA - Business Administration And Management
Sul Ross State University
Alpine, TX12-2024
High School Diploma - undefined
Clint High School
El Paso, TX05.2021
Skills
- Critical Thinking
- Data entry
- Computer proficiency
- Organizational Skills
- Problem-solving
- Fluent bilingualism
- Team collaboration
- Professional telephone demeanor
- Customer relationship management (CRM)
- Friendly, Positive Attitude
- Supervision & Leadership
- Planning & organizing
- Account management
LANGUAGES
English: Professional
Spanish: Native
Timeline
Lobby Service Specialist
WestStar Bank
02.2025 - Current
Student Support Services Tutor
Sul Ross State University
01.2021 - Current
Construction Worker
Riojas Construction
06.2018 - Current
High School Diploma - undefined
Clint High School
BBA - Business Administration And Management
Sul Ross State University