Pablo Herrera Riojas
Riojas Construction
945 Yellow Bells El Paso,TX
2
Languages
8
years of professional experience
Motivated business professional with a BBA from Sul Ross State University and experience in customer service and financial operations. Seeking to contribute strong analytical, communication, and problem solving skills in this role. Proven ability to enhance customer satisfaction, support team collaboration, and adapt quickly to changing demands. Dependable, detail oriented and committed to delivering high quality results.
Work History
Senior Lobby Service Specialist (Supervisor)
4 Months- Resolved complex service inquiries while maintaining compliance with bank policies and procedures.
- Reviewed documentation for accuracy, completeness, and adherence to regulatory requirements.
- Trained new staff on service workflows, system navigation, and customer support standards.
Lobby Service Specialist
1 Year 8 Months- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Developed account strategies to enhance service delivery and align with client objectives.
- Developed customized account plans for clients to help them achieve their business goals.
- Led initiatives that improved operational efficiency, resulting in enhanced customer experience.
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
Student Support Services Tutor
5 Years 9 Months- Motivated students using feedback and encouragement.
- Assisted students of varying skill levels with understanding and excelling in Math studies.
- Guided students, teaching methods for working assignments, and determining correct solutions.
- Built student self-confidence by working through stages of Mathematical concepts and using positive reinforcement techniques.
- Educated students in the use of various study techniques.
Construction Worker
8 Years 4 Months- Used picks and shovels to dig, spread, and level dirt and gravel.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Read plans, instructions, or specifications to determine work activities.
- Collaborated with team members to execute project plans and maintain workflow consistency.
- Operated heavy machinery to efficiently complete construction tasks and ensure site safety.
Education
BBA - Business Administration And Management
- Dean's List 2022
- 3.0 GPA
High School Diploma
Skills
Critical Thinking
Computer proficiency
Organizational Skills
Problem-solving
Fluent bilingualism
Team collaboration
Customer relationship management (CRM)
Friendly
Positive Attitude
Supervision & Leadership
Planning & organizing
Account management
LANGUAGES
English: Professional
Spanish: Native
Timeline
Senior Lobby Service Specialist (Supervisor)
WestStar Bank
06.2026 - CurrentRead More
Lobby Service Specialist
WestStar Bank
02.2025 - CurrentRead More
Student Support Services Tutor
Sul Ross State University
01.2021 - CurrentRead More
Construction Worker
Riojas Construction
06.2018 - CurrentRead More
Clint High School
High School Diploma
Read More
Sul Ross State University
BBA from Business Administration And Management
Read More