Andrea Garcevic
Chicago,IL
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Owner/accountant/administrative
Bad Wolf Freight Inc
Chicago, IL
05.2022 - Current
- Managed logistics operations to ensure timely delivery of freight services.
- Developed and implemented cost-effective transportation strategies for enhanced service efficiency.
- Oversaw compliance with safety regulations and industry standards in freight handling processes.
- Trained and mentored staff on best practices in shipping, receiving, and inventory management.
- Analyzed operational data to identify areas for process improvement and increased productivity.
- Established relationships with vendors to negotiate favorable terms and optimize supply chain performance.
- Managed day-to-day business operations.
Ride Share
Uber Company
Chicago, IL
05.2022 - Current
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Provided excellent customer service by addressing rider inquiries and resolving issues promptly.
- Adapted quickly to changing traffic conditions, optimizing routes for improved travel times.
- Monitored ride-sharing app for updates, ensuring seamless communication with passengers throughout trips.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Kitchen Manager
Devon Market
Chicago, IL
03.2019 - 07.2020
- Oversaw daily kitchen operations, ensuring compliance with safety and sanitation standards.
- Managed inventory levels, optimizing stock usage and minimizing waste.
- Trained and mentored kitchen staff on food preparation techniques and equipment use.
- Developed weekly menus in collaboration with culinary team to enhance customer satisfaction.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients and supplies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant Hostess
Wolfgang Steak House
New York, NY
03.2018 - 08.2018
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with servers and kitchen staff to streamline communication during peak hours.
- Handled guest inquiries and concerns, providing exceptional customer service at all times.
- Maintained cleanliness and organization of entrance area to create inviting atmosphere for patrons.
- Monitored dining flow to effectively manage guest seating and reduce congestion in waiting areas.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Sales Supervisor
Gorenje Department Store
Podgorica,Montenegro
04.2016 - 06.2017
- Supervised daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored new sales associates on product knowledge and store policies.
- Monitored inventory levels and collaborated with management to optimize stock replenishment.
- Analyzed sales data to identify trends and adjust strategies for improving performance.
- Resolved customer inquiries and complaints, maintaining a positive shopping environment.
- Conducted regular team meetings to communicate goals, updates, and performance expectations.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Effectively coached team members to reach weekly and monthly sales goals.
Secretary to the General Manager
University of Mediteran
Podgorica,Montenegro
05.2014 - 03.2016
- Managed daily scheduling and appointments for General Manager, ensuring optimal time management.
- Coordinated communication between departments to streamline information flow and enhance collaboration.
- Prepared meeting agendas and minutes, documenting discussions for future reference and accountability.
- Assisted in organizing events and conferences, supporting logistics and participant coordination.
- Maintained filing systems and documentation accuracy to ensure compliance with university policies.
- Developed office procedures that improved workflow efficiency within the administrative team.
- Responded to inquiries from staff and students, providing accurate information promptly.
- Implemented digital tools for document sharing, enhancing accessibility and reducing processing time.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
Salesperson
Wardrobe Boutique S&L
Podgorica,Montenegro
10.2009 - 08.2013
- Assisted customers in selecting apparel and accessories to enhance shopping experience
- Maintained organized merchandise displays to promote product visibility and appeal
- Processed transactions accurately using point-of-sale systems to ensure efficient sales operations
- Collaborated with team members to achieve sales targets and improve store performance
- Analyzed customer feedback to identify trends and suggest improvements in product offerings
- Developed strong relationships with regular customers, fostering loyalty and repeat business
- Worked to build relationships with customers and built potential for additional sales.
Education
Bachelor Degree -
University of Montenegro
Podgorica ,Montenegro09.2014
High School Diploma -
Economic School’’Mirko Vesovic’’
Podgorica,Montenegro06.2009
Skills
Adaptability/Flexibility: Ability to thrive in changing environments
Communication: Clear verbal and written skills, including active listening
Problem-solving: Identifying issues and implementing solutions
Teamwork & Collaboration: Working effectively with colleagues, clients
Leadership/Initiative: Motivating others and taking ownership of projects
Timeline
Owner/accountant/administrative
Bad Wolf Freight Inc
05.2022 - Current
Ride Share
Uber Company
05.2022 - Current
Kitchen Manager
Devon Market
03.2019 - 07.2020
Restaurant Hostess
Wolfgang Steak House
03.2018 - 08.2018
Sales Supervisor
Gorenje Department Store
04.2016 - 06.2017
Secretary to the General Manager
University of Mediteran
05.2014 - 03.2016
Salesperson
Wardrobe Boutique S&L
10.2009 - 08.2013
Bachelor Degree -
University of Montenegro
High School Diploma -
Economic School’’Mirko Vesovic’’