Andrea Garcia
San Benito
Summary
Encouraging leader and problem-solver with talents for team building, and collaboration, as well as excellent customer relations aptitude and relationship-building skills. Proficient in independent decision-making and sound judgment to positively impact company success. Skilled in working in a fast paced environment and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
07.2005 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
After School Program Assistant
San Benito CISD After School Program
11.2001 - 08.2005
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage bus loading and unloading.
- Monitored students in computer lab to enforce proper use of resources.
- Laminated teaching materials to increase durability under repeated use.
Sales Associate
Bealls Dept Store
12.2003 - 05.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXSkills
- Work Planning and Prioritization
- Team Leadership
- Time Management
- Customer Service
- Inventory Accuracy
- Cash Management
- Company Standards
- Operational Standards
- Brand Awareness
- Policies and Procedures
- Store Management
- Proper Staffing
- Mentoring
Certification
PHR
Timeline
Store Manager
Starbucks
07.2005 - Current
Sales Associate
Bealls Dept Store
12.2003 - 05.2004
After School Program Assistant
San Benito CISD After School Program
11.2001 - 08.2005
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At Brownsville And Texas Southmost College