Andrea Garcia
Broomfield,CO
Summary
Hard-working customer service representative with 8+ years of experience working with customers and management. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Seeking a motivating occupation that would allow me to utilize my skills and knowledge to help me advance into opportunities and grow professionally. Able to work under pressure in meeting deadlines, effective communication skills and work well.
Overview
18
18
years of professional experience
Work History
Front Office Manager
Delt Services
Broomfield, CO
2023.06 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored office inventory to maintain supply
- Conducted staff performance evaluations to monitor progress and individual skills.
- Developed administrative team to support corporate growth and objectives.
- Analyzed data to identify areas of improvement and innovation.
- Managed stakeholder relationships through clear communication strategies.
Office Manager
PDR LLC
Denver, CO
2019.03 - 2022.11
- Processed incoming payments and prepared vendor invoices
- Used Windows and Excel to create high-quality documents, spreadsheets, and presentations for internal and external needs
- Handled client correspondence and kept track of records to keep the office running smoothly.
Customer Representative
Copart - Denver Central
Denver, CO
2019.02 - 2020.03
- Provide general administrative support while multitasking and hectic and stressful situations
- Receiving process payments update lot in system, answer multi line telephone and professional manner, face-to-face interaction
- Contact clients to of chain vehicle pick up information, file documents according to criteria, proper completion of sales documents.
Team Lead
Amazon
Denver, CO
2017.07 - 2018.02
- Determine if damage items can be replaced or sold
- Sorting damage items to send back to vendors
- Process outbound shipments pick up product, print packaging slip and shipping labels, load outbound products to carrier, using interface a limited area perform needed cycle counts.
Assistant Manager
Physicians Preferred Products
Northglenn, CO
2013.02 - 2017.03
- Responsible for open and close duties, perform and supervise management activities, place and accept orders with the vendors
- Face-to-face interactions with customers, train, hire, inventory.
Customer Representative
Alliance Data
Westminster, CO
2009.09 - 2012.09
- Handle inbound/outbound calls, collect on past due accounts, seek the best option for the customers before any negative reporting
- Set and follow through on payment arrangements.
Waitress
BoNars' Diner
Mayville, NY
2007.10 - 2009.06
- Greet and seat guests, place orders and serve food and beverages
- Update menu's and boards daily pertaining to specials
- Held accountable for opening to closing diner
- Work as a team
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Worked with kitchen staff to keep customers informed about unavailable dishes and wait times.
Office Manager
Aurora Center for Treatment
Aurora, CO
2006.06 - 2007.06
- Set up intakes for Domestic Violence (DV), Driving While Intoxicated (DWI), Driving Under the Influence (DUI) classes and evaluations
- Give clients Breathalyzer (BA) and Urinalysis (UA)
- Contact probation officers on clients progress
- Disperse Antabuse to necessary clients
- Ensured that patients were properly scheduled, and that resources and calendars were allocated in a timely and effective manner
- Handled client correspondence and kept track of records to keep the office running smoothly.
Education
High School -
Mapleton One
1996-05
Skills
- Database Administration
- Administrative Skills
Timeline
Front Office Manager
Delt Services
2023.06 - Current
Office Manager
PDR LLC
2019.03 - 2022.11
Customer Representative
Copart - Denver Central
2019.02 - 2020.03
Team Lead
Amazon
2017.07 - 2018.02
Assistant Manager
Physicians Preferred Products
2013.02 - 2017.03
Customer Representative
Alliance Data
2009.09 - 2012.09
Waitress
BoNars' Diner
2007.10 - 2009.06
Office Manager
Aurora Center for Treatment
2006.06 - 2007.06
High School -
Mapleton One