Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANDREA GARCIA ACEVES

Lakewood,OH

Summary

Adaptable and customer focused professional with 5 years of barista experience and 1 year of dental office experience, including roles as a Dental Assistant and Office Manager. Skilled in high volume customer service, multitasking and maintaining calm, friendly demeanor under pressure. Certified in CPR and Food Safety, with a Dental Assisting License and Radiology Certification. Seeking to bring strong communication skills, attention to detail, and a team oriented attitude to a customer service role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Manager

Brian Yee DDS
06.2024 - Current


  • Scheduling patient appointments and procedures. Coordinating with healthcare providers and staff. Managing medical records and documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Dental Assistant

Don L. Shumaker and Associates DDS
01.2024 - Current
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Barista

Goodkind Coffee
08.2023 - Current
  • Completed and ordered inventory lists weekly.
  • Prepared quality products while maintaining proper food safety practices.
  • Met customer high standards by providing prompt and accurate service.

Retail Sales Associate

TJ Maxx, TJX Companies
06.2022 - 08.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.

Barista

Boston Stoker
07.2020 - 08.2021
  • Operated cash register, collected payments, and provided accurate change.
  • Greeted guests with pleasant smile and superior customer service.
  • Neat and organized worker, which enabled coworkers to locate resources and product.

Education

Dental Assistant -

Remington College
Cleveland, OH
05.2024

High School Diploma -

Butler Highschool
Vandalia, OH
05-2021

Skills

  • Detail Oriented
  • Speedy and efficient
  • Multitasking Skills
  • Team Player
  • Strong Organization Abilities
  • Beverage preparation
  • Menu memorization
  • Dining room maintenance
  • Documentation and control
  • Office management
  • Billing

Certification

  • Certified Dental Assistant
  • Radiology License
  • Food Safety Certified
  • CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Brian Yee DDS
06.2024 - Current

Dental Assistant

Don L. Shumaker and Associates DDS
01.2024 - Current

Barista

Goodkind Coffee
08.2023 - Current

Retail Sales Associate

TJ Maxx, TJX Companies
06.2022 - 08.2022

Barista

Boston Stoker
07.2020 - 08.2021

Dental Assistant -

Remington College

High School Diploma -

Butler Highschool

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