Andrea Gibson
Detroit
Summary
Dynamic legal professional with a proven track record at Michigan Legal Services, excelling in strategic planning and operations management. Spearheaded initiatives that boosted productivity and established performance metrics. Adept at relationship building and fostering team growth through effective training, driving accountability and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Director of Legal Support Staff
Michigan Legal Services
10.2020 - Current
- Developed strategic initiatives to enhance operational efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Established performance metrics to evaluate team effectiveness and drive accountability.
- Facilitated regular training sessions to enhance staff skills and promote professional growth.
Administrative Supervisor
Sala's Income Tax & Bookkeeping Servies
01.2018 - 06.2020
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Streamlined administrative processes, enhancing efficiency and reducing response times.
- Trained and mentored new administrative staff, fostering a collaborative work environment.
- Implemented scheduling systems to optimize resource allocation and workflow management.
Table Games Dealer
Greektown Casino
12.2014 - 12.2017
- Dealt cards and managed table games, ensuring compliance with gaming regulations.
- Provided exceptional customer service, enhancing guest experiences and fostering loyalty.
- Monitored game progress, maintaining accuracy in payouts and chip handling.
- Trained new dealers on game rules, procedures, and customer engagement techniques.
Education
Business Management & Concentration in Marketing
Westwood College
Atlanta, GASkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Creativity and innovation
- Strategies and goals
Timeline
Director of Legal Support Staff
Michigan Legal Services
10.2020 - Current
Administrative Supervisor
Sala's Income Tax & Bookkeeping Servies
01.2018 - 06.2020
Table Games Dealer
Greektown Casino
12.2014 - 12.2017
Business Management & Concentration in Marketing
Westwood College
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