Andrea Gonzales
Mission Viejo,CA
Summary
Innovative, driven, and analytical property manager with extensive experience overseeing operations for multi-site residential and retail property portfolios. Demonstrated leadership abilities with a track record of recruiting, training, and coaching high-performing associates to achieve corporate objectives. Proficient in budget development, revenue growth, and cost savings through targeted audits and financial analysis. Exceptional relationship management skills for effective operational management, leasing administration, sales, new resident outreach, resident retention, and team development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Manager
Bridge Property Management
03.2023 - 12.2023
- Orchestrated all property management operations to facilitate advancements in unit quality and maintenance, leasing, resident retention, and internal efficiency
- Advanced organizational reach and exceeded corporate targets by leading leasing team in new resident outreach, implementing effective sales strategies, and training associates on operational best practices
- Coordinated HR practices including associate recruitment, hiring, and training, to support quality service delivery
- Analyzed operational data and drafted financial reports including variance, budget, and forecast reports
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Fostered positive relationships and sense of community among residents through well-planned social events and activities, leading to increased retention rates
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Community Manager, Affordable Housing
FPI Management
03.2021 - 10.2021
- Directed resident operations and logistics for multi-unit housing complex by fostering community amongst diverse populations amid heavy COVID restrictions
- Built relationships with community residents and led program development to bolster community satisfaction rates during a period of heavy restrictions prompted by the COVID outbreak
- Coordinated housing logistics including certification information, income verification, and resident and owner reports to promote operational compliance with Low Income Housing Tax Credits and federal regulations
- Analyzed applications, determined eligibility from financial state review, and communicated housing status with residents
- Assessed vendor contract bids, approved contracts, negotiated services with vendors, and managed external partnerships for quality assurance
- Performed annual unit inspections, completing repairs if needed, to ensure compliance with Housing requirements while improving property standards.
Property Manager-Affordable 62+ Senior Community
Pinnacle Property Management Services
11.2018 - 04.2019
- Directed resident operations for multi-family housing by fostering community amongst diverse populations.
- Built relationships with community residents and led program development to bolster community satisfaction rates.
- Coordinated housing logistics including certification information, income verification, and resident and owner reports to promote operational compliance with Low Income Housing Tax Credits and federal regulations.
- Analyzed applications, determined eligibility from financial state review, and communicated housing status with residents.
- Assessed vendor contract bids, approved contracts, negotiated services with vendors, and managed external partnerships for quality assurance.
Community Director
UDR Inc.
01.2009 - 01.2010
Community Manager
Irvine Co., Apartment Communities
01.2007 - 01.2008
Resident Relations Manager
Gerson Baker & Associates
01.2003 - 01.2007
Project Manager
Independent Contractor
01.2017 - Current
Assistant District Manager | Senior Business Manager
Legacy Partners Residential
08.2011 - 12.2016
Restaurant Manager
BMW Management
01.2017 - 10.2018
Skills
- Multi-family Property Management
- Customer Relations/Resident Retention
- Financial Budgeting and Reporting
- Vendor Management/Contract Negotiation
- Tenant and Eviction Laws
- Leasing and Sales
- Exceptional Oral and Written Communication Skills
- Compliance Monitoring
- Apartment Maintenance
- Affordable Housing Programs Knowledge
Websites
Additional Experience
Restaurant Manager (2017-2018) · BMW Management
Project Manager (2017- Present) · Independent Contractor
Asst. District Manager/Sr. Business Manager (2011– 2016) · Legacy Partners Residential
Community Director (2009 – 2010) · UDR Inc.
Community Manager (2007 – 2008) · Irvine Apartment Communities
Resident Relations Manager (2003 – 2007) · Gerson Baker & Associates
Maintenance Supervisor/Assistant Manager (2000 – 2003) · Archstone Communities
Certification
- EPA Certification - Universal, Esco Institution
- CNP - Certified Notary Public
Timeline
Property Manager
Bridge Property Management
03.2023 - 12.2023
Community Manager, Affordable Housing
FPI Management
03.2021 - 10.2021
Property Manager-Affordable 62+ Senior Community
Pinnacle Property Management Services
11.2018 - 04.2019
Project Manager
Independent Contractor
01.2017 - Current
Restaurant Manager
BMW Management
01.2017 - 10.2018
Assistant District Manager | Senior Business Manager
Legacy Partners Residential
08.2011 - 12.2016
Community Director
UDR Inc.
01.2009 - 01.2010
Community Manager
Irvine Co., Apartment Communities
01.2007 - 01.2008
Resident Relations Manager
Gerson Baker & Associates
01.2003 - 01.2007