Andrea Gonzalez-Cardenas
Sioux City,IA
Summary
Patient Service Representative that is passionate about patient well-being and support. Enthusiastic about assisting patients with the check-in process and check-out process. Organized in filing documents into patient charts.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
MercyOne Hospital
11.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Nextgen to schedule appointments.
Customer Service Representative
MCI
05.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Temp Worker
Short Staffed
12.2018 - 04.2020
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Earned respect by showing up on time and completing jobs that I was given.
- Worked in many fields including factory work, kitchen, and in electronic repair.
Concrete Worker
E&J Concrete
06.2018 - 11.2018
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Demolished and repaired old concrete surfaces.
- Installed rebar and molded expansion joints and edges for concrete projects.
Barista
Sweetwater Cafe
03.2014 - 01.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Social Work
Briar Cliff University
Sioux City, IA05.2025
Associate of Arts - Biology
Northeast Community College
South Sioux City, NE05.2023
High School Diploma -
North High School
Sioux City, IA05.2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Office Administration
- Document filing
- Problem-Solving
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Sales experience
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Timeline
Patient Service Representative
MercyOne Hospital
11.2022 - Current
Customer Service Representative
MCI
05.2020 - 11.2022
Temp Worker
Short Staffed
12.2018 - 04.2020
Concrete Worker
E&J Concrete
06.2018 - 11.2018
Barista
Sweetwater Cafe
03.2014 - 01.2017
Bachelor of Arts - Social Work
Briar Cliff University
Associate of Arts - Biology
Northeast Community College
High School Diploma -
North High School
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