Andrea Grolemund
Melbourne
Summary
Results-driven professional with expertise in money handling, merchandising, and team leadership. Proven track record of enhancing team efficiency and customer satisfaction through targeted training and performance optimization. Committed to delivering high-quality results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc.
Melbourne
11.2024 - Current
- Oversaw cash register operations, ensuring efficient processing of customer transactions.
- Trained new cashiers on store policies and standards for customer service.
- Ensured smooth store operations during peak hours through effective team collaboration.
- Resolved customer complaints promptly to uphold satisfaction and foster loyalty.
Loan Processor
Space Coast Credit Union
Melbourne
10.2023 - 11.2024
- Gathered information from clients to clarify loan requirements and expectations.
- Monitored compliance with regulations and internal policies during entire loan process.
- Ensured timely application approvals, maintaining a fast-paced workflow.
Teller
Founders Credit Union
Laurens
05.2023 - 10.2023
- Processed customer transactions, including deposits, withdrawals, and loan payments efficiently.
- Utilized point-of-sale systems to ensure accurate transaction handling.
- Assisted customers with account inquiries and provided essential banking product information.
Member Service Representative
Florida Credit Union
Gainesville
09.2022 - 01.2023
- Answered incoming calls to provide information on membership benefits and services.
- Facilitated opening of new accounts and processed maintenance requests efficiently.
- Assisted members with account inquiries, transaction processing, and issue resolution.
- Guided members in resolving account issues and navigating internal systems for routine needs.
Member Service Representative
Fairwinds Credit Union
New Smyrna Beach
03.2021 - 09.2022
- Resolved account inquiries, processed transactions, and addressed member issues efficiently.
- Educated members about products, services, and features to enhance understanding.
- Assisted in opening new accounts and processing account maintenance requests promptly.
- Participated in training sessions to improve service techniques and expand knowledge.
Education
Associate of Arts - Business
Valencia College
Orlando, FL12-2013
Skills
- Customer service and support
- Transaction accuracy
- Loan processing
- Financial services
- Conflict resolution techniques
- Risk management evaluation background
- Compliance, banking laws, and regulations
- Sales and cross-selling strategies
- Relationship building and management
- Team Training
Timeline
Head Cashier
Sprouts Farmers Market Inc.
11.2024 - Current
Loan Processor
Space Coast Credit Union
10.2023 - 11.2024
Teller
Founders Credit Union
05.2023 - 10.2023
Member Service Representative
Florida Credit Union
09.2022 - 01.2023
Member Service Representative
Fairwinds Credit Union
03.2021 - 09.2022
Associate of Arts - Business
Valencia College
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