Andrea Grovak
Chicago,IL
Summary
Self-motivated and team-oriented individual known for high productivity and efficiency in task completion seeking entry into a new field.
Overview
15
15
years of professional experience
Work History
Lead Bartender
Maggiano's Little Italy
Chicago, IL
09.2016 - Current
- Delivered exceptional customer service through evaluation and anticipation of guests' needs.
- Delivered effective training and guidance for new team members, fostering patronage brand loyalty.
- Demonstrated consistent professionalism and positivity while engaging with team members and patrons in a fast-paced setting.
- Resolved customer complaints promptly and professionally while following company guidelines.
Video Specialist
OpenExchange
Remote
04.2022 - 01.2023
- Coordinated and facilitated multiple live Zoom meetings simultaneously.
- Responding promptly and professionally to client requests.
- Escalated issues as needed, applying learned solutions moving forward.
Research Assistant
Purdue University
West Lafayette, IN
07.2013 - 05.2016
- Successfully supervised all aspects of laboratory operations including space allocation, resource management, and participant reimbursement.
- Learned and mastered new software to enhance office collaboration and communication
- Managed and facilitated daily communication among departments, research participants, and collaborating researchers.
General Manager
Hookah!
West Lafayette, IN
08.2009 - 08.2011
- Established and executed a comprehensive training program for staff members at the restaurant, including an employee handbook
- Monitored and verified budget, payroll records, and financial transactions for accuracy and authorized expenditures.
- Worked closely with colleagues and leaders to introduce a range of new offerings, promotions, and amenities aimed at expanding the customer base.
Education
B.S. PSYCHOLOGICAL SCIENCES -
PURDUE UNIVERSITY
WEST LAFAYETTE, IN05.2013
Skills
- Employee Coaching
- Budget monitoring
- Customer Service
- Work Prioritization
- Document Management
Timeline
Video Specialist
OpenExchange
04.2022 - 01.2023
Lead Bartender
Maggiano's Little Italy
09.2016 - Current
Research Assistant
Purdue University
07.2013 - 05.2016
General Manager
Hookah!
08.2009 - 08.2011
B.S. PSYCHOLOGICAL SCIENCES -
PURDUE UNIVERSITY