Andrea Guevarra
Park City,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Snowbound Tansportation
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Dao's Taipans Restaurant
03.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Rehab Nursing Technician
Encomapass Health Rehabilation Center
01.2024 - 11.2024
- Utilized adaptive equipment effectively to assist patients in achieving greater independence during daily living tasks.
- Managed time efficiently while tending to multiple patients simultaneously without compromising quality of care provided.
- Enhanced patient recovery by providing compassionate and attentive care tailored to individual needs.
- Contributed to a positive rehabilitation environment through effective communication with patients, families, and healthcare team members.
Fulfillment Associate
Amazon
10.2019 - 07.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
Bachelor of Science - Information Technology
AMA Computer College
Philippines03.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Hard working
- Optimistic
- Self motivated
- Flexibility
- Honest
Certification
- CNA - Certified Nurse Assistant
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Dao's Taipans Restaurant
03.2024 - 11.2024
Rehab Nursing Technician
Encomapass Health Rehabilation Center
01.2024 - 11.2024
Customer Service Representative
Snowbound Tansportation
12.2023 - Current
Fulfillment Associate
Amazon
10.2019 - 07.2023
Bachelor of Science - Information Technology
AMA Computer College
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