Overview
Work History
Education
Accomplishments
Timeline
Generic

Andrea Gutierrez

Ontario,CA

Overview

10
10
years of professional experience

Work History

Administrative Assistant

City Of Ontario
Ontario, CA
08.2022 - Current
  • Provides administrative support to the Executive Director of Public Works and Department Heads, including scheduling meetings and managing calendars.
  • Organizes and maintains filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composes letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Assists with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Creates travel arrangements for senior managers according to their requirements.
  • Enters data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepares expense reports on behalf of executives in accordance with company policies and procedures.

Customer Service Representative

City Of Ontario
Ontario, CA
12.2020 - 08.2022
  • Experienced in collecting customer's confidential documents to support developing businesses in the City of Ontario.
  • Used various financial software systems to enter customer information and uploaded confidential documents to customers, Scheduled appointments between clients, customers, and internal staff members
  • Trained new employees on procedures and policies to maximize team performance.
  • Maintained office supply inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

One-On-One Aide

Haynes Family Of Programs
La Verne, CA - California
02.2019 - 01.2021
  • Handled clerical duties, managed classrooms and coordinated documents for teachers, and created a safe environment for the client by following safety protocols and utilizing appropriate safety equipment when necessary. I Demonstrated practical communication skills with verbal and nonverbal cues while interacting with clients, family members, supervisors, and other staff members.

Senior Recreational Leader

City Of Ontario
Ontario, CA
05.2014 - 12.2020
  • Under minimal supervision, provided direction, coordinated, organized, and conducted a variety of recreational, cultural, and community service programs, including, but not limited to, day camps, youth, teen, and adult cultural events, fitness activities, and special city-wide events. Handled cash, filed liability and confidential paperwork utilized a variety of software systems.

Education

High School Diploma -

Chaffey College
Rancho Cucamonga, CA

Accomplishments

  • I was awarded with "Rec Dog Award" in 2017 for the City Of Ontario from performing an excellent teamwork and a positive work environment. Helping and assisting others , I was chosen from my facility from my coordinator and Senior supervisor.
  • I was recognized as " Team Award Winner " in 2018 For the City Of Ontario by my supervisors , for achieving my goals and assisting those who needed the help
  • 2018 was awarded a certificate regarding a completion of Ontario Police Academy. By completing a certain amount of classes to build my knowledge in Criminal Justice Field.
  • 2020 I was awarded a Customer Service representative award of the month - providied exceptional customer services to the community

Timeline

Administrative Assistant

City Of Ontario
08.2022 - Current

Customer Service Representative

City Of Ontario
12.2020 - 08.2022

One-On-One Aide

Haynes Family Of Programs
02.2019 - 01.2021

Senior Recreational Leader

City Of Ontario
05.2014 - 12.2020

High School Diploma -

Chaffey College

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Andrea Gutierrez