Andrea Hall
New York
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I efficiently handled escalated calls, ensuring satisfactory outcomes for both clients and the company, fostering a positive service environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
03.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Amazon
03.2019 - 08.2023
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