Andrea Hawkins
Fairborn,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Miami Valley Hospital
Dayton, Ohio
01.2025 - Current
- Conducted regular audits of medication inventories to reduce waste and prevent stockouts.
- Assist in the management of investigational drugs for clinical trials, which includes dispensing, record-keeping, and adherence to study protocols.
- Compound sterile and non-sterile medications, including intravenous solutions and chemotherapy drugs, following precise formulas and aseptic techniques.
- Manage the procurement and inventory of pharmaceuticals, including ordering supplies, monitoring for drug shortages, and researching alternative medications.
- Distribute medications to various hospital units, ensuring automated dispensing machines and anesthesia carts are accurately refilled.
- Maintain compliance and regulatory records for compounding and medication storage, including adherence to temperature and handling guidelines.
- Handle and track high-risk and controlled substances, ensuring secure storage and accurate documentation to prevent diversion.
- Conduct routine inspections of medication storage areas throughout the hospital to ensure drugs are stored properly and to remove expired stock.
Pharmacy Technician
CVS Pharmacy
Fairborn, OH
10.2021 - 12.2024
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Deli Clerk
Kroger
Fairborn, OH
11.2021 - 04.2023
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Sliced meats and cheeses and weighed deli items for customers.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Tissue Processing Technician
Community Tissue Services
Kettering, OH
01.2021 - 03.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collected readings on status, temperature, flow rate and other points for documentation.
- Recorded production deviations in standardized charts to track trends and aid in production management.
- Dumped or poured specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Collected, tested and submitted samples according to quality control standards.
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
- Monitored material flow or instruments such as temperature or pressure gauges to verify optimal processing conditions.
- Maintained compliance with company standards and all required health and safety guidelines.
- Monitored and tracked samples using software while notifying supervisors and clients of any missing samples or errors.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Operated equipment such as centrifuge and weiler to process human tissue.
Fulfillment Associate
Chewy
Vandalia, OH
08.2020 - 12.2020
- Accepted, processed and filled orders quickly and accurately.
- Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Placed products on conveyors for final wrapping and shipment.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Hostess
Frickers
Huber Heights, OH
09.2019 - 08.2020
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Notified servers after seating parties in section for prompt service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Hostess
Mackenzie River Pizza Co
Beavercreek, OH
07.2018 - 09.2019
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Cashier
Panera Bread
Beavercreek, Ohio
08.2016 - 07.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
Some College (No Degree) - Radiology Technician
Sinclair Community College
Dayton, OHSkills
- Excellent communication skills
- Adaptability and flexibility
- Attention to detail
- Complaint handling
- Customer service
- Product knowledge
- Sanitizing procedures
- Outstanding memorization skills
- PPE use
- Laboratory safety procedures
- Chemical identification
- Specimen preparation
- Sample preparation and analysis
- Equipment testing and calibration
- Clerical support
- Customer relations
- Problem-solving abilities
- Insurance Billing
- Billing support
- Data Entry
- Scheduling
- File Management
- Administrative Support
- HIPAA Compliance
- Medical Terminology
- Patient Registration
- Hospital pharmacy procedures
Timeline
Pharmacy Technician
Miami Valley Hospital
01.2025 - Current
Deli Clerk
Kroger
11.2021 - 04.2023
Pharmacy Technician
CVS Pharmacy
10.2021 - 12.2024
Tissue Processing Technician
Community Tissue Services
01.2021 - 03.2021
Fulfillment Associate
Chewy
08.2020 - 12.2020
Hostess
Frickers
09.2019 - 08.2020
Hostess
Mackenzie River Pizza Co
07.2018 - 09.2019
Cashier
Panera Bread
08.2016 - 07.2018
Some College (No Degree) - Radiology Technician
Sinclair Community College