Joana Zelaya
Houston
Summary
Proven track record of improving operational efficiency as a Pharmacy Technician at Empower Pharmacy. Expertise in inventory management and customer service, resulting in strong strategic planning and maintenance of confidentiality. Skilled in maintaining smooth operations within shipping departments, consistently achieving exceptional results through strong interpersonal skills. Efficiency is a strength in communication, problem-solving, and organizational abilities, thriving in fast-paced environments. Committed to safety standards and implementing operational improvements for inventory accuracy. Demonstrated significant impact on reducing inventory discrepancies and enhancing workflow efficiency in previous roles. Thorough team contributor with strong organizational capabilities, adept at handling multiple projects simultaneously with accuracy. Prioritizing tasks and meeting deadlines effectively ensures timely delivery of patient documentation and medication from clinics. Dedicated to promptly addressing any issues that may arise while providing comprehensive care to patients and clinics.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Empower Pharmacy
08.2023 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Established or maintained medications and other patient profiles.
- Packaged finished products for shipping or delivery.
- Stacked filled cartons onto pallets for shipping.
- Processed new acquisitions, including labeling, shelving and maintaining appropriate records.
- Ensured that correct labeling was applied to all outgoing packages.
- Maintained accurate records of customer transactions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained a clean workspace environment to ensure safety standards were met.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Receptionist
Isle Pedispa
05.2022 - 07.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered average of 20-25 calls and emails daily.
- Managed inventory of supplies, groceries.
- Organized inventory for restocking purposes.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Increased sales by expanding inventory.
Receptionist
Massage Envy
12.2021 - 03.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Developed and implemented customer service standards to ensure quality customer service.
- Provided excellent customer service when delivering goods.
- Provided training to new customer service representatives.
- Developed strategies for improving customer service operations.
Receptionist
Supercuts
09.2019 - 10.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained accurate records of all inventory transactions using inventory management software.
- Maintained inventory of supplies and equipment.
- Ordered supplies and managed inventory.
Education
High School Diploma -
George Bush High School
Richmond, TX05.2019
Skills
- Professional Demeanor
- Strategic Planning
- Document Control
- Recordkeeping and Bookkeeping
- Organization Skills
- Scheduling
- Sorting and Labeling
- Document Preparation
- Excellent Communication Skills
- Strong Interpersonal Skills
- Maintains Confidentiality
- Resourceful
- Computerized shipping
- Packaging and shipping
- Shipping procedures
- Inventory sorting
- Inventory storage
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Attention to detail
- Calm under pressure
- Computer skills
- Decision-making
- Problem resolution
Languages
English
Professional
Spanish
Professional
Timeline
Pharmacy Technician
Empower Pharmacy
08.2023 - Current
Receptionist
Isle Pedispa
05.2022 - 07.2023
Receptionist
Massage Envy
12.2021 - 03.2022
Receptionist
Supercuts
09.2019 - 10.2020
High School Diploma -
George Bush High School
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