Andrea H. Brooks

Enterprise Communications Strategy: Directed enterprise communication strategy and annual plans, aligning internal messaging with culture, business objectives, strategic initiatives, and organizational priorities.

Leadership Engagement & Events: Advised executives and led town halls, leadership meetings, and company-wide communications, strengthening consistency, clarity, and engagement.

Executive Communications Counsel: Counseled leaders and business areas on strategic narratives, influencing decisions and driving alignment around business priorities, organizational change, and transformation.

Leadership & Development: Built, led, and coached a high-performing communications team, fostering accountability, continuous improvement, professional growth, and stronger team capabilities.

Continuous Improvement: Established communication standards, governance frameworks, and scalable processes, improving consistency and quality across enterprise communication channels.

Executive Communications Development: Produced high‑impact executive speeches, presentations, talking points, agendas, and articles for major enterprise events, strengthening leadership presence and audience engagement.

Strategic Communication Planning: Directed communication plans for workforce transitions and organizational change, aligning enterprise messaging with strategic initiatives and supporting organizational alignment.

Impact & Innovation: Enhanced accuracy and consistency of company messaging; gained executive support for first‑ever communication initiatives, including P&C town halls and employee engagement meetings.

Cross‑Functional Collaboration: Partnered with senior leaders and business areas to gather insights and develop clear, data‑driven strategic messaging.

Executive Visibility & Engagement: Elevated executive visibility through town halls, agency conventions, and social engagement, expanding COO community presence from 5K to 8K+ active members.

Executive Broadcast Management: Directed CEO and senior‑leader broadcasts end‑to‑end, overseeing logistics, scripts, materials, and full event production.

Led team of adjusters in managing high-volume claims, including investigations, settlements, adjustments, contracts, and compliance to ensure timely and accurate resolutions.