ANDREA HERNANDEZ
Honda Of Tomball
Houston,TX
2
Languages
9
years of professional experience
Dynamic Automotive Finance Manager with a proven track record at Honda Of Tomball, excelling in sales and customer relationship building. Expert in lead generation and negotiation, consistently surpassing sales goals while delivering tailored insurance solutions. Committed to enhancing customer satisfaction through active listening and effective communication.
Work History
Automotive Finance Manager
4 Years 7 Months- Generated and converted insurance sales opportunities by identifying customer needs and recommending appropriate coverage solutions.
- Consulted with customers regarding coverage options, pricing, deductibles, policy features, and available discounts.
- Consistently worked toward and/or exceeded individual and team sales goals.
- Built strong customer relationships that supported retention, referrals, and additional sales opportunities.
- Followed up with prospects and existing customers throughout the sales cycle to maximize conversion and retention.
- Used CRM and quoting systems to manage leads, document customer interactions, and maintain an organized sales pipeline.
- Handled customer objections professionally and presented solutions tailored to individual financial and coverage needs.
- Maintained accurate policy documentation while following company procedures and applicable insurance regulations.
Car Salesperson
6 Years 7 Months- Developed strong customer relationships through effective communication and product knowledge.
- Facilitated vehicle demonstrations, highlighting features and benefits to enhance customer engagement.
- Assisted customers in selecting appropriate financing options to meet their needs and preferences.
- Maintained up-to-date knowledge of inventory, ensuring accurate information for potential buyers.
- Trained new sales staff on dealership policies, product offerings, and sales techniques to drive performance.
- Implemented targeted marketing initiatives that increased foot traffic and boosted overall sales performance.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Manager
2 Years- Led cross-functional teams to enhance customer service processes and improve overall satisfaction.
- Developed and implemented training programs to elevate staff performance and operational efficiency.
- Analyzed sales data to identify trends, optimize inventory management, and drive revenue growth.
- Collaborated with marketing to design promotional campaigns that increased brand visibility and customer engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma
No Degree
Skills
Sales & Closing — turning prospects into customers and confidently asking for the sale.
Communication — explaining policies
coverage
deductibles
and exclusions in simple language.
Active Listening — understanding what the customer actually needs before recommending coverage.
Relationship Building — creating trust so customers feel comfortable buying from you.
Lead Generation & Prospecting — finding new customers through calls
referrals
networking
and online leads.
Objection Handling — responding effectively to concerns about price
coverage
or switching companies.
Negotiation & Persuasion — showing customers the value of appropriate coverage.
Needs Analysis — identifying risks and matching customers with suitable policies.
Cross-Selling & Upselling — recognizing opportunities for additional coverage such as home
auto
life
or umbrella insurance.
Customer Service — keeping customers satisfied and improving retention.
Follow-Up — staying in contact with leads until they are ready to make a decision.
Goal-Oriented Mindset — consistently working toward sales quotas and performance targets.
Time Management — managing calls
appointments
follow-ups
quotes
and existing customers.
Attention to Detail — accurately entering customer and policy information.
Problem Solving — finding solutions when customers have coverage or billing concerns.
CRM Skills — managing leads
customer records
follow-ups
and sales pipelines.
Insurance Knowledge — understanding the products you're selling and staying current with regulations.
Compliance & Ethics — selling honestly and following insurance laws and company procedures.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Finance Manager
Honda Of Tomball
01.2022 - CurrentRead More
Car Salesperson
Honda Of Tomball
01.2020 - CurrentRead More
Manager
TMOBILE
01.2018 - 01.2020Read More
JERSEY VILLAGE HIGH SCHOOL
High School Diploma
Read More
ETHOS SCHOOL OF FINANCE
No Degree
Read More