Andrea Hewitt

• Effectively communicates with both the kitchen and the service staff to ensure seamless event execution.
• Supervise the set up and breakdown of events by the service staff, assigning opening tasks as well as running and closing sidework. Keep staff informed of timelines, changes, and when staff will be needed in different areas.
• Trained incoming banquet staff and always ready and willing to help with any task or questions.
• Handled any guest complaints or concerns professionally, taking appropriate action when necessary.

• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.

Hotel breakfast service, upscale lunch service, Sunday bottomless mimosa brunch.

Farm to table lunch and dinner service, busy, face paced casual, attention to food allergies and special request. Extensive wine, beer and & cocktail selections.

Full service Food & Beverage Department

Breakfast server & Buffet attendant, Lunch server, Dinner server, Hotel Bar bartender, Room Service Server, Banquet Server, Banquet Bartender.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Offsite upscale catering company, specializing in weddings.
• Assisted with gathering and transporting supplies from the company commissary to events, ensuring that all necessary food, kitchen and set up items arrived complete and on time.
• Supervised the set up and breakdown of each event, making sure all trash if disposed of properly and all items are returned to their correct locations.
• Maintained constant communication with the kitchen and kept all events running on time and smoothly.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

Fine dining, club banquet server, ala carte restaurant server.

• Cultivated warm relationships with members and guests alike.
• Developed and refined my banquet and fine dining skills and instilled a love of hospitality that is still with me today.