Andrea Higgins
Laramie,WY
Summary
Retail management professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Manager
Nu2u Consignments
08.2023 - Current
- Enhanced customer satisfaction by overseeing daily store operations and workflow.
- Trained staff on effective sales techniques and product knowledge for improved performance.
- Conducted performance evaluations, offering constructive feedback for staff development.
- Managed store operations, including cash handling, safety compliance, and opening procedures.
- Executed daily procedures to maintain cleanliness and organization throughout the store.
Shift Manager
McDonald's Restaurant
08.2022 - 08.2023
- Maximized team performance by training and mentoring new employees.
- Maintained productivity to fulfill business and customer service goals.
- Ensured quality compliance by supervising staff and monitoring service standards.
- Coordinated team schedules to adhere to state regulations for breaks and shifts.
- Enhanced crew efficiency by coaching members on performance best practices.
- Demonstrated versatility by excelling in all store positions and supporting staff.
Crew Trainer
McDonald's Restaurant
06.2020 - 07.2022
- Enhanced team performance through effective training in customer service and food safety.
- Set positive examples by consistently delivering high-quality, efficient customer service.
- Trained new hires on operational procedures across all service areas effectively.
- Welcomed customers warmly, ensuring friendly service to meet their needs.
- Maintained up-to-date knowledge of team position requirements and expectations.
- Delivered comprehensive training in food preparation and customer interaction roles.
Education
Bachelor of Arts - Secondary Spanish Education
University of Wyoming
Laramie, WY05.2026
Fort Collins High School
Fort Collins, CO05.2022
Skills
- Guest Relations
- Documentation
- Spanish translation
- Coaching and Mentoring
- Hospitality and Accommodation
- Training and Development
- Cash management
- Time management
- Attention to detail
- Fluent bilingualism
Certification
- Licensed Substitute Teacher
Languages
Spanish
Native or Bilingual
Timeline
Retail Manager
Nu2u Consignments
08.2023 - Current
Shift Manager
McDonald's Restaurant
08.2022 - 08.2023
Crew Trainer
McDonald's Restaurant
06.2020 - 07.2022
Fort Collins High School
Bachelor of Arts - Secondary Spanish Education
University of Wyoming