Shelby Dryden
Retail Manager
7201 Stevens Rd, Eden,MD
Summary
Motivated Retail Development Manager with keen knowledge in marketing and business development principles. Experienced in retail operations with strong leadership skills. Offering collaborative abilities to optimize overall store sales. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work History
Retail Manager
Sandy Pawz
Bethany Beach, DE
10.2020 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained and developed new employees for ease of transition into team.
Cashier
Shore Foods
Bethany Beach, DE
06.2011 - 09.2020
- I worked for my grandmother since I was about 14 years old. I worked during high school, college and after graduating college.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Displayed new stock and rotated existing products.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
Restaurant Waitress
Fratelli's Italian Restaurant
Salisbury , Maryland
10.2019 - 04.2020
- I lost my job because this was the start of Covid.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Waitress
Molasses Grill
South Boston, VA
01.2018 - 09.2019
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Waitress
KickBack Jacks
Danville , VA
11.2014 - 12.2017
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated Micros POS systems to cash out customer checks and complete order transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Snow Hill High School
Snow Hill, MD 08.2010 - 05.2014
No Degree -
Wor-Wic Community College
Salisbury, MD 01.2014 - 12.2018
Bachelor of Science - Elementary School Teaching K-6
Averett University
Danville, VA 08.2014 - 12.2018
Skills
Dependable and reliable
Decision-making skill
Stock management
Scheduling knowledge
Accurate money handling
Strong multi-tasking
Effective leader
Staff training/development
Store opening/closing procedures
Stocking and replenishing
Time management strength
Customer assistance
Refunds and exchanges
Liquor law compliance
Wine service
Guest relations management
Menu memorization
Guest seating arrangements
High-volume dining
Order accuracy
Customer experience management
Credit card processing
Timeline
Retail Manager
Sandy Pawz
10.2020 - Current
Restaurant Waitress
Fratelli's Italian Restaurant
10.2019 - 04.2020
Restaurant Waitress
Molasses Grill
01.2018 - 09.2019
Restaurant Waitress
KickBack Jacks
11.2014 - 12.2017
Bachelor of Science - Elementary School Teaching K-6
Averett University
08.2014 - 12.2018
No Degree -
Wor-Wic Community College
01.2014 - 12.2018
Cashier
Shore Foods
06.2011 - 09.2020
High School Diploma -
Snow Hill High School
08.2010 - 05.2014