ANDREA HILL
Davenport
Summary
A strong work work ethic, great organizational and multi-tasking skills. Proficient at quickly learning new procedures with a friendly, professional demeanor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Community Service Specialist
Community Action of Eastern Iowa
01.2021 - Current
- Quality check crisis payment request and other customer payments, approving/denying payment accordance with program rules and agency policies.
- Assemble requisition packets as directed, assuring all backup is detailed and correct.
- Provide file reviews for specialists as needed to assure timely crisis assistance in accordance with program rules.
- Render day to day guidance to Community Service Specialist, assess needs, answer questions to determine eligibility for customers seeking assistance.
- Assist with completion of Low Income Home Energy Assistance Program (LIHEAP) task such as vendor notifications, vendor agreement, customer applications, LIHEAP refunds, ECIP funds, and LIHEAP new year startup activities.
- Review, Trouble-shoot and correct customer applications.
Office Support
Robert Young Center
01.2017 - 12.2020
- Verify Medicaid eligibility for active clients.
- Notify Patient Accounts of any insurance changes.
- Enter charge/contact notes for clinical staff to correct funding source.
- Update group rosters and enters group census.
- Reconcile charge entry for accuracy.
Education
AAS - Healthcare Administration
Brown Mackie
06.2016
Skills
- Leadership Skills
- Adaptability
- Microsoft Office
- Ability to Work Under Pressure
- Customer Service
- Communication Skills
- Effective Time Management
- Problem Solving
Certification
ADP Entry-Level Payroll Specialist Professional Certificate
Timeline
Lead Community Service Specialist
Community Action of Eastern Iowa
01.2021 - Current
Office Support
Robert Young Center
01.2017 - 12.2020
AAS - Healthcare Administration
Brown Mackie
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