Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

Antoinette Bates

St. Louis,Missouri

Summary

Dynamic community support leader with a proven track record at Compass Health Network, excelling in case management and advocacy. Skilled in developing resources and organizing impactful outreach events, I leverage strong leadership and active listening to enhance service delivery and client engagement. Committed to fostering supportive environments for diverse populations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Community Support Specialist

Compass Health Network
Saint Louis, Missouri
01.2025 - Current
  • Led community outreach initiatives to enhance support services and engagement.
  • Coordinated training sessions for new community support staff to ensure effective onboarding.
  • Developed resource materials to assist community members in utilizing available services.
  • Managed case documentation and updates to maintain accurate support records.
  • Organized community events to promote awareness of available support programs.
  • Advocated for client needs by representing their interests in team meetings and discussions.

Patient Access Agent

Mercy Hospital St. Louis
Saint Louis, MO
02.2024 - 05.2025
  • Utilized CRM software to track customer interactions and service requests.
  • Managed high call volumes while maintaining professional communication standards.
  • Documented customer feedback for continuous improvement initiatives.
  • Coordinated appointment schedules for multiple departments to enhance workflow efficiency.
  • Managed communication between clients and staff to ensure timely appointments.

Patient Care Technician

St Lukes Hospital
Saint Louis, MO
10.2022 - 01.2025
  • Helped maintain patient cleanliness, providing support for bathing, bathroom needs, and other areas of personal hygiene.
  • I took the required pre- and post-treatment vital signs and weight.
  • Transported patients in wheelchairs and rolling beds between care, therapy, and examination rooms.
  • Collected blood, urine, or stool specimens for laboratory testing.
  • Conducted glucose tests and administered insulin injections as needed.

Student Worker

Maryville IT Services
Saint Louis, MO
08.2020 - 12.2022
  • Helped students with their technology issues
  • Set up tech equipment for special events

Crew Member

McDonalds
St Louis, MO
09.2017 - 08.2022
  • Kept work area organized and clutter-free.
  • Served as a Cashier
  • Works window interacting with customers

Education

Bachelor of Arts - Psychology, Criminology

Maryville University
Chesterfield, MO
12-2024

High School Diploma -

Gateway STEM High School
St. Louis, MO

Skills

  • Monitoring fluids
  • Bedside manner
  • Calm and level-headed under duress
  • CPR Certified
  • Leadership Skills
  • Time management
  • Organizational Skills
  • Case management
  • Housing assistance
  • Active listening
  • Problem-solving aptitude

Projects

Show me Costa Rica Project, AFS Ghana

Certification

  • Certified Nurse Assistant
  • Fema Certified
  • CPR Licensed

Timeline

Lead Community Support Specialist

Compass Health Network
01.2025 - Current

Patient Access Agent

Mercy Hospital St. Louis
02.2024 - 05.2025

Patient Care Technician

St Lukes Hospital
10.2022 - 01.2025

Student Worker

Maryville IT Services
08.2020 - 12.2022

Crew Member

McDonalds
09.2017 - 08.2022

Bachelor of Arts - Psychology, Criminology

Maryville University

High School Diploma -

Gateway STEM High School

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