Danielle Landry
Fairview Heights,IL
Summary
Focused on keeping operations running smoothly and employees on-task to produce high-quality work. Knowledgeable about inventory, project, and team management. Excellent communication and relationship-management skills.
Overview
6
6
years of professional experience
Work History
Lead Community Support Specialist
Amanda Murphy Luckett Hopewell Center
St Louis, MO
05.2023 - Current
- Promoted positive behavior change through consistent reinforcement and goal-setting strategies.
- Managed a caseload of 35-45 clients.
- Expanded partnerships with local organizations to provide additional resources and opportunities for clients.
- Enhanced client satisfaction by providing tailored support and resources to individuals with varying needs.
- Streamlined communication between clients, families, and service providers for optimal care coordination.
- Reduced crisis situations by proactively identifying potential triggers and implementing preventative measures.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Kept case files updated, accurate and aligned with requirements.
- Collaborated with interdisciplinary teams to develop holistic approaches to client care.
- Mentored new team members, ensuring their smooth integration into the role of Community Support Specialist.
Case Manager
Favorite Heath Care Staffing
O'Fallon, IL
09.2022 - 03.2023
- Partnered with internal stakeholders on diversity initiatives aimed at promoting inclusivity within the organization''s workforce.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Fostered positive work environment through comprehensive employee relations program.
- Continuously monitored industry trends, competitor strategies, and labor market conditions to drive effective recruitment planning and decision making.
Lead Customer Service Representative
NTT Data
Remote
04.2021 - 09.2022
- Engaged clients over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Manager
Sunglass Hut At Macy's
Lafayette, LA
09.2017 - 11.2020
- Managed a team of 4-15 employees.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Bachelor of Science - Organizational Security And Management
11.2013
Associate of Arts - American Sign Language (ASL)
05.2008
Skills
- Budgeting and finance
- Documentation Management
- Delegation and Supervision
- Quality Assurance Controls
- Administration and management
- Interpersonal Communication
- Teamwork and Collaboration
- Microsoft Office
- Problem-Solving
- Microsoft Word
- Task Prioritization
- Team Management
- Organization and Time Management
Timeline
Lead Community Support Specialist - Amanda Murphy Luckett Hopewell Center
05.2023 - Current
Case Manager - Favorite Heath Care Staffing
09.2022 - 03.2023
Lead Customer Service Representative - NTT Data
04.2021 - 09.2022
Store Manager - Sunglass Hut At Macy's
09.2017 - 11.2020
University of Phoenix - Bachelor of Science, Organizational Security And Management
Southwestern Illinois College - Associate of Arts, American Sign Language (ASL)