Andrea Hoertz
San Antonio,TX
Summary
Newly licensed Esthetician with background in Business and Marketing seeking employment in an environment that celebrates beauty and helps others look and feel their best by creating a personalized and results-driven experience.
Overview
9
9
years of professional experience
Work History
Brand Ambassador
Dragon Spirits Marketing
03.2022 - Current
- Analyzed customers' preferences and style for best marketing approach to promote brand.
- Engaged, befriended, and brought awareness of products story to more than 100+ customers per day resulting in increased sales and brand loyalty
- Received numerous awards/placed on leadership boards for surpassing sales quotas by 15%
- Created detailed reports on customer behavior and purchasing patterns which were used for new marketing strategies
Accounting Analyst
Usio, Inc
10.2017 - Current
- Coordinated payment details with clients across multiple departments and their clients about payment needs and kept updated, detailed, accurate ledgers
- Processed over 500 invoices per month, recorded deposits, and tracked receivables
- Reconciled company bank accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Gathered, evaluated and summarized account data in detailed financial reports.
Customer Service Manager
Payment Data Systems
01.2015 - 09.2017
- Prioritized customer satisfaction by listening and following problems through to the perfect solution
- Trained/regularly mentored associates on performance-oriented strategies and techniques
- Updated sensitive account information within bank compliancy to maintain customer records
- Professionally handled difficult clients with southern charm and a smile
Education
Esthetics
Paul Mitchell The School
San Antonio, TX02.2024
BBA - Business Adminstration And Marketing
St Edwards University
Austin, TX12.2014
Skills
- Client Consultation and Skin Assessment
- Chemical Peels (Image, Hale & Hush)
- Microdermabrasion, Galvanic , Microcurrent, High Frequency
- Dulce Classic Lash Extension Certified
- VXN CBD Product Line Certified
- Eyebrow/Lash Tint and Lamination
- Facial/Body Wax
- Massage Techniques
- Financial and Office Software
- Conflict Resolution Techniques
- Brand Awareness, Relationship Management, Marketing & Sales
- Customer Account Management
- Social Media Marketing
Timeline
Brand Ambassador
Dragon Spirits Marketing
03.2022 - Current
Accounting Analyst
Usio, Inc
10.2017 - Current
Customer Service Manager
Payment Data Systems
01.2015 - 09.2017
Esthetics
Paul Mitchell The School
BBA - Business Adminstration And Marketing
St Edwards University
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